Candace Perkuhn
Big Lake,USA
Summary
Results-driven inside sales and customer service professional with over 10 years of experience in the building materials and property management industries. Proven expertise in managing high call volumes, fostering strong client relationships, and driving significant sales growth. Recognized for exceptional problem-solving abilities, effective cross-team collaboration, and a consistent track record of exceeding performance targets. Committed to delivering outstanding customer experiences while contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Customer Care Support
Acucraft Fireplace Systems
Big Lake, MN
12.2025 - Current
- Deliver responsive, high‑quality customer support across phone, email, and digital channels.
- Troubleshoot product questions and resolve issues with accuracy and professionalism.
- Coordinate with internal teams to ensure timely solutions and a positive customer experience.
- Document customer interactions thoroughly to support process improvements.
- Build strong relationships through clear communication and consistent follow‑through.
Inside Sales Representative
Building Products Inc. (BPI)
Elk River, USA
04.2025 - 09.2025
- Served as primary point of contact for customers, handling high-volume inbound calls.
- Identified customer needs and provided tailored product solutions to drive sales.
- Built and maintained strong client relationships to encourage repeat business.
- Partnered with outside sales team to align on strategies and ensure customer satisfaction.
- Consistently met personal and team sales goals.
Care Team Specialist
RowCal
Plymouth, Minnesota
07.2022 - 04.2025
- Handled homeowner inquiries via phone, email, and online systems with accuracy and professionalism.
- Supported managers and team members by processing requests and troubleshooting complex issues.
- Applied problem-solving techniques to resolve concerns efficiently, reducing response times.
- Maintained detailed records of customer interactions and escalations for process improvement.
- Assisted in training new team members to ensure high-quality service standards.
Inside Sales Representative
Cameron Ashley Building Supplies
Rogers, Minnesota
08.2019 - 07.2022
- Developed and maintained strong client relationships in the building materials industry.
- Assessed customer needs and provided effective solutions, improving satisfaction and retention.
- Maintained accurate sales records and ensured compliance with company policies.
- Collaborated with warehouse and delivery teams to coordinate timely order fulfillment.
- Consistently met and exceeded sales targets while managing high call volumes.
Administrative Assistant / Dispatcher
Lube Tech
Roseville, Minnesota
08.2013 - 08.2019
- Coordinated office communications, including calls, emails, and daily correspondence.
- Managed staff schedules, appointments, and documentation with high accuracy.
- Handled sensitive inquiries with discretion and professionalism.
- Assisted in billing, invoicing, and order tracking to ensure operational efficiency.
- Supported cross-functional teams with project coordination and process improvements.
Education
Real Estate License -
Kaplan University
St. Paul, MN10.2015
Cosmetology License - undefined
Aveda Institute
Minneapolis, MN01.2002
High School Diploma - undefined
Devils Lake High School
Devils Lake, ND01.2000
Skills
- Customer retention strategies
- Customer Service & Conflict Resolution
- Order Management & Billing Accuracy
- Relationship Building & Account Support
- Multi-tasking & Prioritization
Timeline
Customer Care Support
Acucraft Fireplace Systems
12.2025 - Current
Inside Sales Representative
Building Products Inc. (BPI)
04.2025 - 09.2025
Care Team Specialist
RowCal
07.2022 - 04.2025
Inside Sales Representative
Cameron Ashley Building Supplies
08.2019 - 07.2022
Administrative Assistant / Dispatcher
Lube Tech
08.2013 - 08.2019
Cosmetology License - undefined
Aveda Institute
High School Diploma - undefined
Devils Lake High School
Real Estate License -
Kaplan University