Microsoft Suite, Customer Serive Suites, Accounting Suites
CANDACE POSEY
Woodbridge,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Asurion
Administration/Installation Manager
Chasen’s Business Interiors
ADMINISTRATIVE/OPERATIONS CLIENT Coordinator
Asurion
09.1999 - 07.2022
- Served as the admimistrative/operational/CX subject matter expert for assigned clients tasked with positioning the account for growth and retention by means of monitoring the operational functioning and contractual obligations of the programs, providing customer experience analysis across customer channels and informing implementation of cross-functional projects to meet both Asurion and Client goals
- The unique contribution of this role is that I served as a SME understanding of Asurion and Client operations to be able to champion the needs of our clients internally
- Drive the development and execution of identified projects to completion
- Identify, track, communicate and measure continuous improvement recommendations for projects and business processes
- Catalog client processes for account-based activities
- Support account management on key projects
- Manage service delivery while monitoring daily operations and process improvement activities for one or more operational areas
- Ensure resolution to client escalations by partnering with Product Operations team
- Facilitate diagnosis and resolution on operation related client issues, inquiries and escalations
- Oversee the administration and coordination of specific internal processes such as fulfillment, registration, or sales load files
- Answer client questions, document, and resolve client issues related to the administration and coordination of internal processes
- Leverage knowledge of Asurion’s registration, claims, sales load file and fulfillment processes across all channels to anticipate and prevent issues caused by the changing nature of the program
- Documentation of client SOP’s: processes, data flows, file formats, and other relevant tasks
- Performs other duties and other special projects as assigned.
Client Relations
Asurion
01.1999 - 01.2013
- Client reporting
- Customer Relations
- Daily & Monthly Sales Reports
- Budget Analysis, Brochure/POP Inventory
- Growing each client’s business through effective management.
Education
GED -
Osbourn Park High School
Manassas, VA06.1982
Skills
- Microsoft Office
- AS400
- Customer Service CRM’s – Bluestreak & RTM – Asurion branded CRM’s
- Confirmit – customer survey application
- Qfiniti – Customer Service Recorded Calls application
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
Personal Information
Title: ADMINISTRATIVE/ OPERATIONS support specialist
Additional Information
I have been in the administrative field and customer service industry for over 40+ years. I pride myself on my work ethic and working with team members to gain the most out of any companies vision statement. My experience in everything administrative will benefit any companies mission statement.
Software
Timeline
ADMINISTRATIVE/OPERATIONS CLIENT Coordinator
Asurion
09.1999 - 07.2022
Client Relations
Asurion
01.1999 - 01.2013
Administrative Assistant
Asurion
Administration/Installation Manager
Chasen’s Business Interiors
GED -
Osbourn Park High School
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