Candace Prescott
Evansville
Summary
Dynamic professional with a strong work ethic and proven customer service skills, recognized for enhancing donor experiences at Goodwill Inc. Adept at problem-solving and data entry, I successfully streamlined donation processes, fostering collaboration and achieving organizational goals while maintaining a clean and organized environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Donor Greeter
Goodwill Inc
Evansville, IN
03.2025 - Current
- Welcomed donors and provided information on donation processes and benefits
- Assisted in sorting and organizing donated items for efficient processing
- Maintained cleanliness and organization of donation area to enhance visitor
- Maintained a clean and organized donation area, promoting a professional atmosphere for donors.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Promoted a safe working environment by adhering to all safety guidelines and procedures during daily operations.
- Sorted and placed donations in appropriate containers.
- Assisted donors with item drop-offs, ensuring a seamless and efficient donation process.
- Educated donors about recycling programs and sustainable practices
- Collaborated with team members to streamline donation intake procedures
- Enhanced donor experience by providing friendly and welcoming greetings upon arrival.
- Assisted truck driver in transferring donations between vehicle and building.
- Facilitated connections between donors and appropriate staff members when necessary, enhancing overall communication within the organization.
- Completed appropriate paperwork for donations.
- Transferred donated goods from donor's vehicle and regularly lifted up to Number pounds.
- Played an instrumental role in achieving organizational goals by cultivating strong relationships with donors and consistently providing exceptional service.
First Assistant Manager
Huck’s
Evansville, IN
07.2011 - 06.2018
- Assisted in daily operations, ensuring compliance with company policies and standards.
- Trained and mentored new staff on effective sales techniques and customer service practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted performance evaluations, providing constructive feedback to enhance team efficiency.
- Collaborated with management to refine store processes, leading to improved service delivery.
- Resolved customer complaints swiftly, enhancing satisfaction and fostering loyalty among patrons.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted performance evaluations and provided constructive feedback to employees.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree -
Castle High School
Evansville, INSkills
- Strong work ethic
- Patience and composure
- Data entry proficiency
- Donor confidentiality
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Strategic thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
- Goal setting
- Professionalism
- Problem-solving aptitude
- Donation solicitation
- Donation drive coordination
Certification
Forklift Certified
Timeline
Donor Greeter
Goodwill Inc
03.2025 - Current
First Assistant Manager
Huck’s
07.2011 - 06.2018
No Degree -
Castle High School