Candace Presson
Texas City,TX
Summary
Adaptable and service-focused professional with over 5 years of experience in customer service and a growing background in HR Operations. Known for delivering personalized support, resolving complex inquiries, and consistently contributing to high levels of customer satisfaction. I bring a compassionate, detail-oriented approach shaped by both client-facing roles and behind-the-scenes operational work.
In addition to my extensive customer service and caregiving experience, I’ve recently expanded into HR Operations, with a focus on Offboarding Operations—ensuring smooth employee transitions and maintaining compliance with organizational procedures. Skilled in documenting interactions, preparing reports, and coordinating services with accuracy and empathy.
Whether working independently or as part of a team, I approach every task with professionalism, a strong sense of responsibility, and a commitment to excellence across both customer-facing and internal support roles.
Overview
19
19
years of professional experience
Work History
HR Program & Operations Associate
Accenture Flex
02.2025 - Current
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Manage Offboarding Process: Oversaw the offboarding process for departing employees, whether they are resigning, retiring, or being terminated.
- Conduct Exit Interviews: Facilitate exit interviews to gather feedback from departing employees about their experiences, which can provide valuable insights for improving workplace culture and retention strategies.
- Documentation and Compliance: Prepare and manage necessary documentation, such as resignation letters, termination notices, and benefits information, ensuring all legal and compliance requirements are met.
- Security and Access Management: Coordinate the return of company property and revoke access to company systems and data to protect sensitive information and maintain security.
Customer Service Associate
Accenture Flex
02.2021 - 02.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with people from various cultures and backgrounds on application process.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Effective liaison between customers and internal departments.
- Maintained a high level of product knowledge, providing accurate information to customers by Phone and Email.
- Analyzed and addressed escalated claims to resolve issues quickly.
Caregiver, Special Needs
LT Home Health
03.2020 - 01.2021
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Private Caregiver
Self
05.2019 - 01.2021
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Administered medication as directed by physician.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Supervised daily activities and provided assistance when needed.
Team Member
Barnes & Noble
11.2012 - 11.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Created appealing displays for routine arrangements and special promotions.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Educated customers on promotions to enhance sales.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Conducted inventory counts by adding each item in stock and documenting in their System.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Scaffold Builder Helper/Time Keeper's Assistant
Brand Energy Solutions
12.2009 - 10.2010
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Completed all tasks according to technical document requirements and specifications to work with accuracy.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Attended to office operations and required paperwork.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Researched and resolved time discrepancies.
- Checked accrued hours against listed hours for leave time.
- Verified timekeeping records and handled any discrepancies with employees.
Shift Leader
Domino's Pizza
03.2006 - 07.2007
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Alerted customers to upcoming sales events and promotions.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Coached team members in techniques necessary to complete job tasks.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School - General Studies
Vidor High School
05.2006
Skills
- Customer Complaint Resolution
- Providing customer service
- Customer Service
- Complaint resolution
- Fraud detection and prevention
- Proficiency in Salesforce
- Teamwork and Collaboration
- Effective communication skills
- Independent research
- Operational efficiency
- Deadline management
- Proficient in Workday
- Proficient in Microsoft Office
- Task prioritization
Timeline
HR Program & Operations Associate
Accenture Flex
02.2025 - Current
Customer Service Associate
Accenture Flex
02.2021 - 02.2025
Caregiver, Special Needs
LT Home Health
03.2020 - 01.2021
Private Caregiver
Self
05.2019 - 01.2021
Team Member
Barnes & Noble
11.2012 - 11.2013
Scaffold Builder Helper/Time Keeper's Assistant
Brand Energy Solutions
12.2009 - 10.2010
Shift Leader
Domino's Pizza
03.2006 - 07.2007
High School - General Studies
Vidor High School
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