Candace Price
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Cold Storage Atlanta
05.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Group Retiree Specialist
Elevance
11.2021 - 01.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Talent Acquistion Specialist
Panera Bread
06.2019 - 05.2021
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
Property and Casualty Insurance Agent
Hashley Insurance
01.2018 - 06.2019
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new customer service representatives on best practices, policies and procedures.
- Assessed customer needs and recommended suitable insurance policies.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Modified, updated and processed existing policies.
- Verified client information by analyzing existing evidence on file.
- Set up customer payment plans to cover annual policies and renewals.
- Calculated adjustments, premiums and refunds.
- Checked documentation for accuracy and validity on updated systems.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Flight Attendant
Trans State Airlines
07.2016 - 05.2018
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Responded to passenger emergencies to provide first aid.
Education
Associate in Behavior Science - Psychology
Evangel University
Springfield, MO08.2015
High School Diploma -
Mccluer North High School
Florissant, MO05.2013
Skills
- Project Management
- Project Development
- Workflow Planning
- Market Growth
- Data Entry
- Product and Service Sales
- Policy Analysis
- Risk Monitoring
- Strategic Planning
- Training and Development
- Cultural Awareness
- Systems Analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
- Licensed Flight Attendant - 07/2016-05/2018
- HIPAA Compliance Training - 11/2021-Current
- Property and Casualty License - 06/2018- Current
Timeline
Group Retiree Specialist
Elevance
11.2021 - 01.2023
Operations Manager
Cold Storage Atlanta
05.2020 - Current
Talent Acquistion Specialist
Panera Bread
06.2019 - 05.2021
Property and Casualty Insurance Agent
Hashley Insurance
01.2018 - 06.2019
Flight Attendant
Trans State Airlines
07.2016 - 05.2018
Associate in Behavior Science - Psychology
Evangel University
High School Diploma -
Mccluer North High School
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