Hi, I’m
Candace Walden
Augusta,GA
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excelling in both teamwork environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently creating high professional relationships with callers.
Overview
4
years of professional experience
Work History
T-Mobile
Customer Service Account Expert
05.2023 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Conducted regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.
- Provide excellent customer service to T-Mobile customers, responding to inquiries and resolving issues in a timely manner
- Utilize problem solving skills to identify solutions for customer needs
- Maintain up-to-date knowledge of products, services, policies, and procedures
- Accurately process orders, payments, returns, exchanges, and other transactions
- Assist with product activation and troubleshooting technical issues
- Educate customers on the features and benefits of their devices and services
- Follow established processes and procedures to ensure compliance with company standards
- Provide feedback to management regarding customer satisfaction levels
- Monitor customer accounts for potential fraud or abuse
- Remain current on industry trends and changes in technology
- Participate in team meetings and training sessions as required
- Demonstrate strong communication and interpersonal skills
ADP
Account Manager
09.2020 - 06.2022
Job overview
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Recorded accurate and efficient records in customer database.
- Carry the weight of ADP's service reputation and client satisfaction in your hands
- Build rapport, establishes trust, and shines with professionalism
- Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on
- Help clients manage their business using adps solutions, which could include troubleshooting and probing to resolve wage garnishment issues
- Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience
- Knowledge and skills on wage garnishments, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients
- Adhere to a daily schedule and organize yourself to deal with inbound calls and service requests
Education
T.W JOSEY HIGH SCHOOL Augusta GA
High School Diploma
05.2015
Skills
- Data Collection
- Account updating
- Call Management
- Technical Support
- Data Entry
- Account Servicing
- Customer Service
- Client Relationship Management
- CRM Systems
- Product sells
- Account verification
- Client rapport
- Client meetings
- Documentation And Reporting
Timeline
Customer Service Account Expert
T-Mobile
05.2023 - Current
Account Manager
ADP
09.2020 - 06.2022
T.W JOSEY HIGH SCHOOL
High School Diploma
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