Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Perry

Oklahoma City,OK

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

24
24
years of professional experience

Work History

Patient Care Coordinator

Dean McGee Eye Institute
10.2019 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked with patients to schedule tests and procedures.

Patient Service Representative

OU Physicians
08.2017 - 06.2019
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Patient Service Representative Team Lead

Stephenson Cancer Center
01.2014 - 08.2017
  • Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
  • Streamlined appointment scheduling for increased efficiency and improved patient experience.
  • Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
  • Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
  • Improved the overall patient registration process by implementing new procedures and training team members accordingly.
  • Promoted a positive work environment through effective team collaboration and open communication channels.
  • Developed strong relationships with patients and their families to provide exceptional customer service at all times.
  • Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.

Patient Service Representative

OU Medical Health Science Center
09.2008 - 01.2014
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Greeted and assisted patients with check-in procedures.

Medical Representative

Dubois Medical Clinic
06.2008 - 09.2008
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.

Unit Clerk

Midwest Regional Medical Center
07.2004 - 09.2008
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged discharges and patient transportations.
  • Prepared admissions charts and scanned records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Provided clerical support, addressing routine, and special requirements.

Patient Account Representative

Dobson Communications
10.2002 - 07.2004
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Call Center Representative

Southwestern Bell Telephone
05.2000 - 02.2003
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Life Insurance Agent

Globe Life
08.1999 - 01.2002
  • Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
  • Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.

Education

No Degree - General Studies

Rose State College
Oklahoma City, OK

High School Diploma -

Star Spencer High School
Spencer, OK
05.1997

Skills

  • HIPAA Compliance
  • Database Coordination
  • Insurance Verification
  • Appointment Scheduling
  • Patient Care Coordination
  • Office Administration
  • Filing and Recordkeeping
  • Patient Relations
  • Medical Data Collection
  • Critical Thinking Skills
  • Patient Records Management
  • Risk Management

Timeline

Patient Care Coordinator

Dean McGee Eye Institute
10.2019 - Current

Patient Service Representative

OU Physicians
08.2017 - 06.2019

Patient Service Representative Team Lead

Stephenson Cancer Center
01.2014 - 08.2017

Patient Service Representative

OU Medical Health Science Center
09.2008 - 01.2014

Medical Representative

Dubois Medical Clinic
06.2008 - 09.2008

Unit Clerk

Midwest Regional Medical Center
07.2004 - 09.2008

Patient Account Representative

Dobson Communications
10.2002 - 07.2004

Call Center Representative

Southwestern Bell Telephone
05.2000 - 02.2003

Life Insurance Agent

Globe Life
08.1999 - 01.2002

No Degree - General Studies

Rose State College

High School Diploma -

Star Spencer High School

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Candace Perry