CANDACE ROANHORSE
Albuquerque,NM
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Skilled in identifying areas of focus. Offering 4 years of related experience.
Overview
5
5
years of professional experience
Work History
Corporate Trainer and Development Specialist
Insurance Auto Auction
Westchester, Illinois
11.2020 - 05.2022
- Train new and existing IAA Title Specialist, Title Resolution Specialist, and CSR to prefect titles into providers/sellers name before entered into auction
- Keep up-to-date on policies and procedures to train and inform all new and existing IAA employees
- Travel 95% of the year to ensure Title Center and Branches have the support and training for all employees to maintain Title Centers and Branches
- Assists Title Centers/Branches as acting Manager or Supervisor while management is absence
- Identified training needs and developed content while evaluating existing programs.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Offered specific training programs to help workers maintain or improve job skills.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
Title Specialist
Insurance Auto Auction
Albuquerque, Mexico, Mexico
12.2018 - 11.2020
- Assist company with sharing responsibilities for managing various aspects related to New Mexico Motor Vehicle Division title documentation
- Examining state regulations, maintaining records, tracking pending applications, preparing documents to complete title processing
- Communicate and assist providers to stay in respective SLA
- Maintain a functional organized title center with the ability to meet the needs of all Insurance Providers/Sellers and Buyers
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
- Entered title and vehicle information into database.
- Examined and verified 500 titles weekly.
- Audited vehicle documents from owner and lien holders, noted issues and pursued resolutions in order to facilitate vehicle Title transfer processes.
Dealership Manager/ Title Processor/ Collection Agent
Giants Auto Sale, LLC
Gallup, New Mexico
03.2018 - 12.2018
- Managed the activities of 15 team members in a small used car dealership
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Improved service quality and increased sales by developing a strong knowledge of used vehicles and services
- Provided a high level of product and leadership support to representatives and clients
- Resolved customer questions, issues and complaints
- Developed, implemented policies, procedures and process improvement initiatives to improve retention
- Rates and increase customer satisfaction
- Developed rapport with the customer base by handling difficult issues with professionalism
- Assist dealership in managing and processing titles into customer’s name and lien holders.
Administrative Assistant/ Project Specialist I
Randstaff – Supreme Court State of Arizona
Phoenix, AZ
10.2017 - 03.2018
- Assist program direct with planning and preparing for training courses and research training course
- Assist in training and test taking, file and organize trainers and trainees
- Process files, answer phone, assist visitors, make copies, fax, scan files to enter in to OnBase data base
- Well versed in PowerPoint, Microsoft Excel, Outlook to develop training resources
- Train Detectives, Securities and Law Enforcement on new State Policies and procedures
Education
Office Administration coursework Business writing seminar Coursework in Administrative Technology Coursework in Human Resource Management and Business Administration - ADMINISTRATION, Accounting and Business management Social Media and
Central New Mexico Community College
Communications coursework Public Relations coursework - undefined
Skills
- Title processing
- Documentation review
- Self-Motivated
- Problem-Solving
- Organization and Time Management
- Interpersonal Communication
- Multitasking Abilities
- Virtual Learning Management
- Orientation and Onboarding
- Training Program Design
Timeline
Corporate Trainer and Development Specialist
Insurance Auto Auction
11.2020 - 05.2022
Title Specialist
Insurance Auto Auction
12.2018 - 11.2020
Dealership Manager/ Title Processor/ Collection Agent
Giants Auto Sale, LLC
03.2018 - 12.2018
Administrative Assistant/ Project Specialist I
Randstaff – Supreme Court State of Arizona
10.2017 - 03.2018
Office Administration coursework Business writing seminar Coursework in Administrative Technology Coursework in Human Resource Management and Business Administration - ADMINISTRATION, Accounting and Business management Social Media and
Central New Mexico Community College
Communications coursework Public Relations coursework - undefined
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