Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Robertson

Bryan,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and a dependable candidate that is very successful at managing multiple priorities with a positive attitude. I have an eagerness to cross train in other areas because of my willingness to grow.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Human Resources/Office Administrator

More Than Rehab
03.2023 - Current
  • Personnel files, bank records, state filings, etc
  • Enrolled new employees in, time, attendance, Mis punches, payroll, etc
  • Handle administrative issues of client care (COBRA, FMLA, etc.)
  • Ensure all non-automated bills are paid per department head
  • Work with billers/billing on keeping client data current
  • Input Employees in ADP time and attendance, run payroll
  • Onboard and offboard process
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Completed bi-weekly payroll 50+ employees.
  • Performed billing, ran reports, census report, monthly, weekly.
  • Keep the company and employees up to compliance with trainings and keeping the facilities up to code.

Office Manager/Human

More Than Rehab
03.2023 - Current
  • Manage all staff on-boarding, training, and competency/compliance documentation
  • Prepare payroll for review by management
  • Work with Executive Directors (or their designee) on all compliance related matters
  • Ensure offices are kept up to professional standards by liaising with janitorial or landlord
  • Ensure fire extinguishers are inspected per Joint Commission and HHS guidelines
  • Ensure all first aid kits are supplied with current medications
  • Update all corporate email lists as needed
  • Manage document retention and destruction process per agency regulations
  • Ensure Sensor Push data on staff/client refrigerator is logging correctly and reviewed on a quarterly basis
  • Handle all office mail
  • Manage filing systems.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Admin/Coordinator

Kelsey-Seybold Contact Center Operations
10.2021 - 03.2023
  • Provided leadership motivating the agent to act toward achieving goals
  • Responsible for assuring high quality administrative service to Kelsey-Seybold Clinic
  • Performs Quality Assurance process to ensure that the agents are performing according to the standards of Kelsey-Seybold
  • Use of Microsoft Word & Excel spreadsheets Coaching Sessions one-on-one (side-by-side) to help agents maintain consistency in the call flow
  • Attended Calibration Meetings to maintain up-to-date QA skills or any updates for the CC
  • Running weekly/monthly team reports, and scorecards
  • Supervise of 10 or more agents in office and WFH for multiple teams/ maintaining the Helpline (Hybrid capability) Handling escalated calls
  • Epic experience/ ability to link referrals and proxy accounts
  • Assist multiple supervisors
  • Keep teams informed by email of all the important updated clinic information
  • Various I-Learns
  • Prepared detailed documents and reports in adherence administrative processes.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems For HSR I and II.

Contact Center Specialist

Cornerstone Staffing/Baylor Scott & White
03.2020 - 11.2021
  • Schedule, Reschedule, and canceling appointments
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Loading and verifying insurance information Working in various work ques (referrals, preventative medicine, and insurance) Epic experience Referral request Ensures complete and accurate demographic, third party payer collection required billing information
  • Proxy experience
  • De-escalate situations involving dissatisfied customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Transcriptionist/Data Entry Clerk/Billing Specialist

Skywriter MD
09.2019 - 07.2020
  • Cerner, Centricity, Epic, Therap, and various EHR systems
  • Transcribe medical reports, summaries, office visit notes and other medical documents from recorded messages from health care providers
  • (Online and live appointments)
  • Implemented Quality Assurance to all transcribed recordings for spelling, grammar, correct medical terminology, and correct medical codes to meet the company's standards
  • Checking for coding errors (under coding or over coding)
  • Supervised agents and trained on various systems for updating purposes
  • Sales Force experience
  • Entering data and checking to ensure the accuracy of the data that has been inputted in a timely manner
  • Blocking out provider's schedules and rescheduling patients
  • Utilization management skills
  • Authorization requests post-precertification
  • Death notifications
  • EMS
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Verified accuracy of data before transcribing.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Executed data verification to detect errors.
  • Supported multiple departments with special projects.
  • Scrubbed data for errors and made corrections to maintain clean records.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Gathered data from multiple sources and programs.

Medical Coding Specialist (EMS)

CHI/St. Joseph
09.2019 - 02.2020
  • Making sure that codes are assigned correctly and sequenced appropriately as per government and insurance regulations
  • Complying with medical coding guidelines and policies
  • Bed entry reporting
  • Utilization management skills
  • Coded manually and used 3M software (quick learner on new software)
  • Collecting information made by physician's or clinical staff from different sources to prepare monthly reports
  • Insurance (HMO PPO) and Managed Care experience
  • Scanning EOB's, EMS trip reports, and other documents
  • Collect, post, and manage patient account payments
  • Provides timely and professional customer service, verify discrepancies, and resolve patient billing issues, answer questions from patients, facility staff, and third-party vendors
  • Coded Ambulance trips from EMS reports (coded dx and signs and symptoms)
  • Use of Meditech, CAD, TMHP, Availity, Epic, Cerner, Centricity, Therap, and medical term
  • Denials
  • Use of Excel Spreadsheets to manage accounts
  • Sending insurance bills, patient statements, and patient forms (both paper and electronic)
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.

Education

Associate of Applied Science - Health Information Technology/Medical Coding Speci

Blinn College Panola College
Bryan, TX
05.2015

A.A.S - Health Information/Coding Specialist

Skills

  • Interview Scheduling
  • SAP HR
  • Time Management
  • Office Management
  • Strategic Planning
  • Staff Training
  • Payroll and Accounts Payable Receivable
  • Data Entry
  • Electronic Health Record Applications(Epic,Cerner, Centricity)
  • Medical Billing and Collections
  • Spreadsheet Tracking
  • Employee Coaching and Mentoring(Supervising 20)
  • Quality Assurance

Certification

Certified Nursing Assistant ASSIST Training (suicidal patient training) Active Shooting + Medical Coding Certification

Timeline

Human Resources/Office Administrator

More Than Rehab
03.2023 - Current

Office Manager/Human

More Than Rehab
03.2023 - Current

Admin/Coordinator

Kelsey-Seybold Contact Center Operations
10.2021 - 03.2023

Contact Center Specialist

Cornerstone Staffing/Baylor Scott & White
03.2020 - 11.2021

Transcriptionist/Data Entry Clerk/Billing Specialist

Skywriter MD
09.2019 - 07.2020

Medical Coding Specialist (EMS)

CHI/St. Joseph
09.2019 - 02.2020

Associate of Applied Science - Health Information Technology/Medical Coding Speci

Blinn College Panola College

A.A.S - Health Information/Coding Specialist

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Candace Robertson