TANYA GREENE-BROWN
Burlington,NC
Summary
Banking Professional with 40 years’ experience in financial center operations, team management and development. Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Bank of America
Burlington, NC
03.2017 - Current
- Review account documentation, client profiles and teller work for accuracy.
- Daily review new customer set up and existing customer maintenance to ensure complete and accurate CIP information.
- Monitor and supervise teller and platform associate transactions for policy and procedure adherence.
- Follow established processes and guidelines to do what is right for clients and bank while adhering to all applicable laws and regulations
- Review financial center procedures with associates to keep team in compliance
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. Driving teamwork, driving consistent behaviors. Proactively managing operational risk
- Stay informed on latest updates within company processes and relay to associates in timely manner
- Periodically review associate’s goals with them and coach when necessary
- Developed loyal and highly satisfied client base through proactive management of team customer service strategies.
- Maintain client experience survey ratings of 90 - 100 percent
Relationship Banker
Bank of America
Burlington, NC
11.2013 - 03.2017
- Support financial center operations and sales
- Recognize and refer opportunities to business partners
- Interview and process consumer mortgage, auto and line of credit applications
- Perform daily and weekly sales reporting
- Conduct client outreach, servicing existing client needs and generating new opportunities for clients.
- Established and deepened customer relationships.
Personal Banker
Bank of America
08.2010 - 11.2013
- Maintain existing, develop and build new client relationships
- Identify solutions for new and existing clients based on their needs.
- Commitment, and drive to deliver solution and experience that improves clients’ financial lives
- Consistently met or exceeded required individual goals, enabling team to meet overall financial center goal.
Education
High School Diploma -
O'Neal Day School
Southern Pines, NC06.1977
Skills
- Attention to Detail
- Self-Motivated
- Flexible and Adaptable
- Decision-Making
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Dependable and Responsible
- Organization and Time Management
Timeline
Assistant Manager
Bank of America
03.2017 - Current
Relationship Banker
Bank of America
11.2013 - 03.2017
Personal Banker
Bank of America
08.2010 - 11.2013
High School Diploma -
O'Neal Day School
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