Candace Rybak
Tavernier,FL
Summary
Dynamic Parts Manager at SD Marine with proven expertise in inventory management and customer service. Enhanced operational efficiency through an innovative inventory system, reducing discrepancies and costs. Successfully managed warranty claims, fostering strong vendor relationships. Committed to driving customer satisfaction by collaborating effectively with service teams and ensuring timely service delivery.
Overview
19
19
years of professional experience
Work History
Parts Manager
SD Marine
12.2021 - 03.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Service Coordinator
LM Wilson Plumbing
01.2014 - 11.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Orthodontic Assistant
Steven Short Orthodontics
01.2006 - 01.2016
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
Education
High School Diploma -
Deerfield Beach Highschool
Deerfield Beach, FL05-2000
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
Timeline
Parts Manager
SD Marine
12.2021 - 03.2025
Service Coordinator
LM Wilson Plumbing
01.2014 - 11.2021
Orthodontic Assistant
Steven Short Orthodontics
01.2006 - 01.2016
High School Diploma -
Deerfield Beach Highschool
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