CANDACE SADE
OGDEN,UTAH
Summary
Highly motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to contribute to a dynamic team and support organizational goals. Highly skilled Senior Medical Assistant with relevant experience in patient care, medical procedures, and administrative tasks. Familiarity with electronic health records management systems and adept at multitasking to manage patient flow effectively. Notable strengths include strong clinical skills, adaptability to fast-paced work environments, and commitment to providing compassionate patient care. Previously have made impactful contributions towards improving operational efficiencies in previous roles.
Overview
16
16
years of professional experience
Work History
SENIOR MEDICAL ASSISTANT
OU PULMONOLOGY CLINIC
EDMOND, OK
02.2024 - 08.2024
- Performed patient assessments, including taking vital signs and medical histories.
- Provided assistance to physicians during examinations, treatments and minor surgeries.
- Prepared patients for examination by performing preliminary physical tests.
- Acted as a liaison between patients and physicians regarding test results and treatment plans.
- Managed patient flow within the clinic setting to maximize efficiency of operations.
- Assisted in coordinating referrals to specialists when necessary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
LICENSED INDEPENDENT INSURANCE AGENT
SYMMETRY FINANCIAL GROUP
OKLAHOMA CITY, OK
08.2022 - 05.2024
- Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
- Provided ongoing support for existing customers through phone calls or emails.
- Provided personalized service to customers to determine their specific insurance needs.
- Assessed customer's risk profile and recommended appropriate insurance plans.
- Explained complex insurance policies in a simple and understandable manner for clients.
- Prepared detailed quotes for prospective customers based on their individual requirements.
- Responded promptly and effectively to all customer inquiries regarding billing statements or policy updates.
CLINICAL CARE SPECIALIST
NEXTCARE URGENT CARE
OKLAHOMA CITY, OK
08.2023 - 02.2024
- Assisted clients in understanding their health care benefits and options.
- Conducted initial assessments of clients' physical and mental health needs.
- Assessed crisis situations and provided appropriate interventions when necessary.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed laboratory tests such as rapid strep throat test or urinalysis.
- Educated patients on health maintenance and disease prevention topics.
- Administered medications according to provider orders and documented administration properly in EMR system.
- Reviewed results from diagnostic tests and communicated findings to the physician staff members for further evaluation.
- Developed strong working relationships with other healthcare professionals across multiple departments within the facility.
CERTIFIED MEDICAL ASSISTANT
OKLAHOMA HEART HOSPITAL
OKLAHOMA CITY, OK
02.2019 - 07.2021
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings, and other treatments according to physician instructions.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Obtained insurance authorizations for prescribed medications or treatments for patients needing financial assistance programs.
- Triaged patient calls from patients about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
SURGERY SCHEDULER/MEDICAL ASSISTANT
MCBRIDE ORTHOPEDIC HOSPITAL
OKLAHOMA CITY, OK
03.2018 - 02.2019
- Assisted physicians with patient exams and treatments.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Facilitated communication between surgeons, nurses, technicians, and other healthcare professionals involved in patients undergoing surgery.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Arranged hospital admissions for patients as required.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes for surgery scheduling.
SURGERY SCHEDULER/MEDICAL ASSISTANT
BAPTIST INTEGRIS ORTHOPEDICS
OKLAHOMA CITY, OK
02.2017 - 02.2019
- Assisted physicians with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Monitored lab results for accuracy and alerted physicians immediately if abnormalities were detected.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided support to surgeons by preparing surgery documents, such as consent forms and discharge instructions.
- Scheduled follow-up appointments according to post-operative protocols.
- Scheduled tests, lab work, or x-rays for patients based on physician orders.
- Created and managed surgical schedules for multiple surgery locations.
MEDICAL BILLER/MEDICAL ASSISTANT
MEDICAL SPECIALISTS INC.
OKLAHOMA CITY, OK
01.2015 - 02.2017
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Processed credit card payments from patients in accordance with office policy.
- Created and processed claims to third-party payers using specific coding guidelines.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
CHIROPRACTIC ASSISTANT
CHIROPRACTIC AND WELLNESS CENTER
OKLAHOMA CITY, OK
04.2013 - 09.2014
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Assisted with exercises and rehabilitation activities prescribed by the chiropractor.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
MEDICAL ASSISTANT
MEDICAL CENTER PAIN CLINIC
OKLAHOMA CITY, OK
12.2011 - 02.2013
- Checked and prepared operating room for surgical procedures by setting up instruments, equipment, and supplies according to established protocols.
- Maintained a clean and safe environment in the operating room by adhering to infection control standards.
- Assisted surgeons with scrubbing, gowning, gloving, and draping during surgical procedures.
- Monitored inventory of surgical supplies and notified supervisor when additional items were needed.
- Helped maintain a sterile field throughout the duration of the procedure by passing instruments or other items as needed.
- Set up instrument tables with necessary supplies for specific types of surgeries as requested by surgeons or circulating nurse.
- Provided guidance and mentoring support for new staff members regarding proper usage of medical equipment and OR protocol adherence.
Customer Service Representative
TerraCom Wireless
Guthrie, OK
08.2008 - 11.2011
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Nursing
OSU-OKC COLLEGE
OKLAHOMA CITY, OK05-2022
MEDICAL ASSISTANT TRAINING PROGRAM -
MERIDIAN TECHNOLOGY CENTER
STILLWATER, OK05.2010
HIGH SCHOOL DIPLOMA -
GUTHRIE HIGH SCHOOL
GUTHRIE, OKLAHOMA05.2009
Skills
- Medical office administration
- Patient Care Coordination
- Educating patients
- Obtaining authorizations
- Strong verbal and written communication
- Critical thinking and attention to detail
Timeline
SENIOR MEDICAL ASSISTANT
OU PULMONOLOGY CLINIC
02.2024 - 08.2024
CLINICAL CARE SPECIALIST
NEXTCARE URGENT CARE
08.2023 - 02.2024
LICENSED INDEPENDENT INSURANCE AGENT
SYMMETRY FINANCIAL GROUP
08.2022 - 05.2024
CERTIFIED MEDICAL ASSISTANT
OKLAHOMA HEART HOSPITAL
02.2019 - 07.2021
SURGERY SCHEDULER/MEDICAL ASSISTANT
MCBRIDE ORTHOPEDIC HOSPITAL
03.2018 - 02.2019
SURGERY SCHEDULER/MEDICAL ASSISTANT
BAPTIST INTEGRIS ORTHOPEDICS
02.2017 - 02.2019
MEDICAL BILLER/MEDICAL ASSISTANT
MEDICAL SPECIALISTS INC.
01.2015 - 02.2017
CHIROPRACTIC ASSISTANT
CHIROPRACTIC AND WELLNESS CENTER
04.2013 - 09.2014
MEDICAL ASSISTANT
MEDICAL CENTER PAIN CLINIC
12.2011 - 02.2013
Customer Service Representative
TerraCom Wireless
08.2008 - 11.2011
Nursing
OSU-OKC COLLEGE
MEDICAL ASSISTANT TRAINING PROGRAM -
MERIDIAN TECHNOLOGY CENTER
HIGH SCHOOL DIPLOMA -
GUTHRIE HIGH SCHOOL
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