Candace Castro
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Housing Specialist
AMA Consulting
01.2026 - Current
- Evaluated housing applications to determine eligibility and compliance with regulations.
- Conducted assessments to identify housing needs and develop tailored support plans.
- Coordinated housing resources and services, ensuring timely access for clients.
- Streamlined application processes for prospective tenants, resulting in more efficient moveins.
Housing Specialist
AMA Consulting
10.2025 - 12.2025
- Implemented strategic initiatives to enhance service delivery and client satisfaction levels.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Analyzed program effectiveness, identifying areas for improvement in service offerings.
Compliance Specialist
AMA Consulting
07.2025 - 09.2025
- Ensured compliance with regulatory requirements through thorough audits and assessments.
- Monitored industry regulations to maintain up-to-date compliance policies and procedures.
- Collaborated with cross-functional teams to address compliance risks and improve operational efficiency.
Project Coordinator
AMA Consulting Group
04.2022 - 06.2025
- Traveled out of state to work onsite.
- Assisted Director in drafting schedules and related documentation.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Developed and maintained project plans, schedules and budgets.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Accounting Specialist
AMA Consulting
09.2021 - 03.2022
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial reporting.
- Reconciled bank statements with general ledger entries, maintaining integrity of financial data.
- Prepared monthly financial statements, enhancing clarity and compliance for stakeholders.
- Streamlined invoicing procedures, reducing processing time and improving cash flow management.
Trainer
AMA Consulting Group
05.2021 - 08.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Collaborated with internal business partners to create industry-specific course content.
- Mentored new employees through orientation and onboarding processes.
- Monitored learner progress and provided ongoing support as needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Housing Specialist
AMA Consulting
09.2020 - 04.2021
- Conducted comprehensive assessments to determine housing needs and preferences for clients.
- Developed individualized housing plans, aligning resources with client goals.
- Facilitated communication between clients and housing providers to ensure successful placements.
- Coordinated outreach efforts to increase awareness of available housing programs and services.
Customer Service Representative
AMA Consulting
02.2019 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Analyzed feedback to identify trends and implement improvements in service quality.
Education
High School Diploma -
Parkview Baptist High School
Houston, TX05-2001
Skills
- Power BI
- Excel
- MRI
- Salesforce
- Notes(Microsoft)
- Multiple Priorities Management
- Detail Oriented
- Spreadsheet tracking
- Flexible and Adaptable
- Time Management
- Problem-Solving
- Data Collection
Certification
- Nan McKay & Associates — HCV Rent Calculations
- Nan McKay & Associates — PBV Rent Calculations
Timeline
Senior Housing Specialist
AMA Consulting
01.2026 - Current
Housing Specialist
AMA Consulting
10.2025 - 12.2025
Compliance Specialist
AMA Consulting
07.2025 - 09.2025
Project Coordinator
AMA Consulting Group
04.2022 - 06.2025
Accounting Specialist
AMA Consulting
09.2021 - 03.2022
Trainer
AMA Consulting Group
05.2021 - 08.2021
Housing Specialist
AMA Consulting
09.2020 - 04.2021
Customer Service Representative
AMA Consulting
02.2019 - 08.2020
High School Diploma -
Parkview Baptist High School