Candace Schoonover
Colorado Springs,Colorado
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position and ready to help my team achieve company goals. I take pride in being an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Tree Sales Assistant
Heidrich's Colorado Tree Farm Nursery
2020.03 - 2020.09
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations.
Patient Support Representative
Mountain View Medical Group
2016.11 - 2020.02
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries onthespot.
- Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
- Actively participated in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
Hostess
Kansas City Barbeque
2016.07 - 2016.10
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Patient Support Representative
Glens Falls Hospital, Family Care Centers
2011.08 - 2016.05
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Contributed to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries onthespot.
- Coordinated referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.
- Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
- Supported physicians with timely completion of paperwork required for prior authorizations or referrals, minimizing potential barriers to care for patients.
- Actively participated in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
Cashier
Stewarts Shops
2011.04 - 2011.08
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Patient Support Representative
McKenzie Center For Internal Medicine
2010.04 - 2011.04
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Enhanced patient experience through exceptional customer service during check-in/check-out processes at the front desk.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries onthespot.
Cashier
Stewarts Shops
2008.11 - 2010.03
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Student Registrar/Anesthesia Technician
Gordon Hospital
2006.05 - 2008.05
- Streamlined registration processes by implementing efficient online systems and reducing wait times.
- Stocked anesthesia supplies in the operating room.
- Assisted in ordering anesthesia supplies.
- Assisted in cleaning after surgical procedures.
Education
High School Diploma -
Georgia Cumberland Academy
Calhoun, GA05.2008
Skills
- Adaptable and Flexible
- Honest and Dependable
- Problem-solving
- Excellent Written and Verbal Communication
- Goal-oriented
- Data analysis
- Multitasking
- Organizational skills
- Customer service
Timeline
Tree Sales Assistant
Heidrich's Colorado Tree Farm Nursery
2020.03 - 2020.09
Patient Support Representative
Mountain View Medical Group
2016.11 - 2020.02
Hostess
Kansas City Barbeque
2016.07 - 2016.10
Patient Support Representative
Glens Falls Hospital, Family Care Centers
2011.08 - 2016.05
Cashier
Stewarts Shops
2011.04 - 2011.08
Patient Support Representative
McKenzie Center For Internal Medicine
2010.04 - 2011.04
Cashier
Stewarts Shops
2008.11 - 2010.03
Student Registrar/Anesthesia Technician
Gordon Hospital
2006.05 - 2008.05
High School Diploma -
Georgia Cumberland Academy
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