Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Shannon

Garland,TX

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Associate/Customer Service

JCPenney


  • Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
  • Processed transactions efficiently, ensuring accuracy and maintaining customer satisfaction during checkout.
  • Maintained merchandise displays, ensuring cleanliness and organization to maximize visual appeal and sales potential.
  • Handled inventory management tasks, including restocking shelves and conducting regular stock audits.
  • Educated customers on promotions and loyalty programs, increasing program participation and customer engagement.
  • Resolved customer inquiries and concerns promptly, demonstrating strong problem-solving skills to enhance satisfaction.
  • Built relationships with customers to encourage repeat business.

Warehouse Associate

Pepsico
08.2023 - Current
  • Utilized pallet jacks to streamline product transportation within warehouse.
  • Collaborated with team members to ensure timely order fulfillment and shipping accuracy.
  • Assisted in training new associates on operational procedures and equipment usage.
  • Streamlined packing processes, enhancing efficiency and reducing processing time for outgoing orders.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Service Associate

ACE Cash Express
  • Customer service to individuals needing ACE's financial services. Work involves but is not limited to: check cashing, balancing monies, reporting daily transactions, following security procedures, and performing other financial services duties, reporting to a District Manager.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and adherence to company policies.
  • Assisted customers with inquiries, providing clear information on services and promoting available products.
  • Managed daily opening and closing procedures, maintaining security protocols and minimizing risk exposure.
  • Trained new associates on operational procedures and best practices for customer engagement and service excellence.
  • Resolved customer complaints effectively, employing conflict resolution skills to maintain positive relationships.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.

Customer Service Specialist

Brinks Home
08.2022 - 2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted clients with account management, ensuring accurate updates to service subscriptions.
  • Collaborated with team members to enhance customer service protocols and improve response times.
  • Educated customers on product features and benefits, facilitating informed decision-making.
  • Managed customer feedback through surveys, identifying areas for service improvement and training needs.
  • Implemented best practices in handling service requests, contributing to increased customer satisfaction ratings.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Billing Specialist

Spectrum
01.2020 - 02.2021
  • Processed billing inquiries and resolved discrepancies to ensure accurate customer accounts.
  • Maintained detailed records of transactions using billing software to support financial reporting.
  • Collaborated with cross-functional teams to streamline billing processes and improve efficiency.
  • Conducted regular audits of accounts receivable to identify issues and implement corrective actions.
  • Utilized data analysis tools to monitor billing trends and enhance accuracy in invoicing practices.
  • Communicated directly with customers regarding account status, payment options, and service inquiries.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.

QA Analyst

Genpact
12.2018 - 04.2021
  • Assisted in the implementation of process improvements that streamlined QA workflows and enhanced productivity.
  • Participated in requirement review sessions to ensure clarity and completeness of project specifications.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Supervised daily operations, ensuring adherence to company policies and standards.
  • Trained and mentored new team members on call handling protocols and customer service techniques.
  • Monitored performance metrics, providing feedback to team members for continuous improvement.
  • Implemented quality assurance measures, enhancing customer satisfaction scores through targeted coaching.
  • Developed schedules to optimize staff coverage during peak call times, improving response rates.
  • Resolved escalated customer issues efficiently, demonstrating strong problem-solving skills in high-pressure situations.
  • Conducted regular team meetings to communicate updates and reinforce service goals across the department.
  • Evaluated call center interactions for compliance with quality standards and client guidelines.
  • Provided feedback to agents, enhancing performance through targeted coaching sessions.
  • Analyzed call data to identify trends, recommending process improvements for efficiency.
  • Collaborated with team leads to develop training materials based on quality assessment findings.
  • Conducted regular audits of recorded calls, ensuring adherence to best practices and protocols.
  • Assisted in creating quality assurance metrics that improved overall service delivery standards.

Receptionist / Mastectomy fitter

Women's Health Boutique
03.2018 - 11.2018


  • Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Maintained organized filing system for patient records, enhancing data retrieval efficiency.
  • Assisted in inventory management, tracking supplies and placing orders as needed.
  • Coordinated communication between patients and healthcare providers, facilitating timely follow-ups.
  • Implemented office procedures that improved workflow efficiency and reduced wait times.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Tax Preparer / brand ambassador

Rapid Tax Money
12.2014 - 04.2018


  • Prepared and filed individual tax returns ensuring compliance with federal and state regulations.
  • Reviewed financial documents to identify deductions and credits maximizing client refunds.
  • Assisted clients in understanding tax obligations and options for filing extensions.
  • Utilized tax software to streamline filing processes, enhancing accuracy in submissions.
  • Collaborated with team members to resolve client inquiries regarding tax liabilities efficiently.
  • Kept abreast of changing tax laws to provide accurate advice and maintain compliance.
  • Conducted client interviews to gather necessary information for thorough tax preparation.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.

Dispatcher

The Wilkins Group
08.2016 - 12.2017
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database ; inbound high volume calls
  • Coordinated dispatch operations to ensure timely delivery of materials and equipment.
  • Monitored vehicle locations using GPS tracking systems for optimal routing.
  • Communicated with drivers to provide real-time updates and resolve issues promptly.
  • Collaborated with team members to streamline communication processes between departments.
  • Trained new staff on dispatch protocols and company policies for improved workflow integration.
  • Implemented feedback mechanisms to capture driver insights, improving service quality over time.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

Associate -

El Camino Community College District
Dallas, TX

M.A - undefined

Everest College
Dallas, TX

High school or equivalent - undefined

Lakeview Centennial High School
Garland, TX
06.2013

Skills

  • Analysis skills
  • Excel (5 years)
  • Leadership
  • Account management
  • Quality Assurance
  • Microsoft Office
  • QuickBooks
  • Technical Support
  • IOS
  • Financial Services
  • Marketing
  • Typing
  • HTML5
  • Supervising experience
  • Accounts receivable
  • Payroll
  • Process Improvement
  • Customer support
  • Administration
  • Microsoft Dynamics GP
  • Customer relationship management
  • Operating systems
  • Live Chat
  • Documentation review
  • Databases
  • Computer Networking
  • Microsoft Access
  • Insurance claims
  • Order fulfillment
  • Negotiation
  • QA
  • SharePoint
  • Lean
  • Computer-literate performer with extensive software proficiency covering wide variety of applications
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
  • Communications Skills (listening, verbal, written)
  • Root cause analysis
  • Windows
  • Data collection
  • Help Desk
  • Workday
  • Order management system
  • Time Management
  • Human resources (2 years)
  • Business management
  • Google Suite
  • Administration (3 years)
  • Software troubleshooting
  • Manufacturing
  • HIPAA
  • Technical writing
  • Upselling
  • Banking
  • Human resources
  • B2B
  • Medical Office Experience
  • Packaging and labeling
  • Heavy lifting
  • Warehouse safety
  • Clear communication
  • Attention to detail
  • Problem-solving
  • Sorting and labeling
  • Material handling
  • Warehouse operations
  • Team collaboration
  • Pallet jack handling
  • Punctual and dependable
  • Packaging techniques
  • Workplace cleanliness
  • Machine operation
  • Efficient palletizing
  • Product inspection
  • Product packaging
  • Box assembly
  • Food safety regulations
  • Quality inspection
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Documentation and reporting
  • Goal setting
  • Strategic planning
  • Cross-functional teamwork
  • Conflict resolution
  • Sales techniques

Certification

Driver's License

Timeline

Warehouse Associate

Pepsico
08.2023 - Current

Customer Service Specialist

Brinks Home
08.2022 - 2025

Billing Specialist

Spectrum
01.2020 - 02.2021

QA Analyst

Genpact
12.2018 - 04.2021

Receptionist / Mastectomy fitter

Women's Health Boutique
03.2018 - 11.2018

Dispatcher

The Wilkins Group
08.2016 - 12.2017

Tax Preparer / brand ambassador

Rapid Tax Money
12.2014 - 04.2018

M.A - undefined

Everest College

High school or equivalent - undefined

Lakeview Centennial High School

Sales Associate/Customer Service

JCPenney

Service Associate

ACE Cash Express

Associate -

El Camino Community College District

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Candace Shannon