Candace Silvers
Elgin,SC
Summary
Billing professional dedicated to achieving optimal results through efficient billing processes and maintaining high standards of accuracy. Known for fostering strong team collaboration and adaptability in dynamic environments. Proficient in financial analysis and customer service.
Overview
30
30
years of professional experience
Work History
Billing Manager
Maynard Nexsen, P.A.
03.2013 - Current
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Fostered strong relationships with key clients by providing personalized billing support, ensuring their needs were met promptly and efficiently.
- Developed comprehensive billing guidelines, standardizing procedures across department and reducing variability in outcomes.
- Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Conducted performance reviews and implemented improvement plans.
- Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
- Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
- Cultivated culture of continuous improvement, encouraging team members to propose innovative solutions for billing challenges.
Purchasing Manager, Records & Conflicts Manager
McNair Law Firm, P.A.
08.2011 - 03.2013
- Purchase supplies to keep the firm running smoothly and efficiently
- Negotiate pricing and contracts with vendors to lower the cost of firm operations
- I reduced our kitchen supplies costs by 40%
- Work closely with the Marketing Director to design and put into production McNair branded projects for internal use and outside events
- Project Manager over several marketing projects such as an Online Store for our employees and internal ordering
- Prepare proposals for new branded items for production
- Create training materials, organize and travel to other offices to train in policies and procedures
- Manage and train new employees and do refresher courses in File Opening and Conflict searching procedures to include traveling to our 9 satellite offices
- Event Planning and representing the company at events
- Crisis Management
- Provide back-up in all areas of the Accounting Department
- All existing duties as the Records and Conflicts Manager
Records & Conflicts Manager
McNair Law Firm, P.A.
01.2003 - 08.2011
- Manage daily conflict issues by communication
- Streamlined the Conflicts process to make it more efficient
- Communicate with attorney's and staff regarding conflict issues
- Trained and implemented a more efficient process of outsourcing our File Opening procedures from the Records department to the legal assistants' desktops
- Supervise up to 4 employees in Conflicts and Records
- Advise and direct personnel in our 9 other satellite offices
- Project Manager over several projects to include the logistics and moving 200 employees from our old location to our new location
- Participate in the technical and administrative design review of all projects
- Developed a centralized records system throughout our firm
- Implemented a project to convert thirty years of historical data from paper to electronic data in our Records database
- Developed a system to make the Records Department paperless and more efficient
- Ensure the safe keeping and handling of all of the firms files in all 10 offices
Billing and Accounts Receivable Clerk
McNair Law Firm, P.A.
01.1999 - 01.2003
- Cross trained, analyzed and streamlined processes and procedures in all divisions of the Accounting Department including Accounts Payable
- Analyzed and streamlined the Accounts Receivable process making it virtually paperless and more efficient
- Prepared and distributed pre-billing memos monthly
- Edited and prepared bills as instructed by the attorneys
- Verified and Balanced accounts for month end processing and reporting
- Deposited checks and allocated funds to the correct accounts for the corporate and satellite offices
- Special projects such as preparing and submitting Lobby disclosure statements to the State Ethics Commission
- Processed Bank Reconciliations
Assistant Plan Administrator and Office Manager
First Sun Employee Benefits, Inc.
01.1995 - 01.1999
- Budgeted and ordered supplies, accounts payable and payroll
- Administered 401(k) Plans, Profit Sharing Plans, Money Purchase Plans and Section 125 Plans as outlined in the Plan Documents
- Allocated monies submitted by our clients through their employee withholdings to the mutual funds previously designated by the employees
- Invested money on a weekly, bi-weekly, semi-monthly and/or monthly basis
- Calculated and allocated profit/loss and prepared and distributed quarterly and annual statements
- Calculated, processed and paid out loans, hardship distributions, termination distributions, and rollovers to other plans or IRA's
- Submitted federal withholding tax and penalties to the IRS quarterly
- Administered annual testing of the retirement plans to ensure compliance with federal regulations
- Prepared and distributed 1099 forms to the plan participants and the IRS at year end
Education
Associate of Applied Science - Business Administration
Mayland Community College
Spruce Pine, NCSkills
- Training and mentoring
- Process improvements
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Self motivation
- Time management abilities
- Decision-making
- Aderant, BillBlast, direct to site Ebilling
- Elite
Timeline
Billing Manager
Maynard Nexsen, P.A.
03.2013 - Current
Purchasing Manager, Records & Conflicts Manager
McNair Law Firm, P.A.
08.2011 - 03.2013
Records & Conflicts Manager
McNair Law Firm, P.A.
01.2003 - 08.2011
Billing and Accounts Receivable Clerk
McNair Law Firm, P.A.
01.1999 - 01.2003
Assistant Plan Administrator and Office Manager
First Sun Employee Benefits, Inc.
01.1995 - 01.1999
Associate of Applied Science - Business Administration
Mayland Community College
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