Summary
Work History
Education
Skills
Timeline
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Candace Slaven

Saratoga Springs,NY

Summary

Proven leader in hospitality, adept in elevating customer experiences and boosting revenue at Morton's Steakhouse through expert team management and innovative service strategies. Skilled in multitasking and clear communication, I excel in creating loyal clientele and enhancing team performance. My approach combines strong liquor knowledge with an outgoing personality, driving significant improvements in service quality and operational efficiency.

Work History

Bartender, Server

15 Church
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

FOH Manager

Mortons Steakhouse
01.2023 - 09.2023
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Head Bartender

Forno Bistro
02.2022 - 01.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Closed out cash register and prepared cashier report at close of business.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.

Education

High School -

Glenelg High School
Glenelg, MD

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Team player attitude
  • Outgoing Personality
  • Customer service expertise
  • Organizational ability
  • Complex Problem-Solving

Timeline

Bartender, Server

15 Church
09.2023 - Current

FOH Manager

Mortons Steakhouse
01.2023 - 09.2023

Head Bartender

Forno Bistro
02.2022 - 01.2023

High School -

Glenelg High School

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Candace Slaven