Candace Smith-Bergeron
Templeton,MA
Summary
Dynamic Office Manager with over 16 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
Rosen Summit Dental Advisors
Fully Remote, MA
01.2022 - 02.2024
- Provided training and guidance to new Account Managers.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Ensured compliance with industry regulations when dealing with clients.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Utilized problem-solving skills when dealing with difficult customers.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Addressed customer questions and concerns regarding products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Office Manager
Bryan Dental Associates
Shrewsbury, MA
07.2004 - 01.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Directed and oversaw daily activities of office personnel.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
FOH Manager/Administrator/Bartender
Outback Steakhouse
Westborough, MA
08.1998 - 12.2007
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
High School Diploma -
Algonquin Regional High School
Northborough, MA05.1997
Some College (No Degree) -
Worcester State University
Worcester, MAAssociate of Science - Finance
Quinsigamond Community College
Worcester, MA05.2012
Bachelor of Science - Couns
Southern New Hampshire University
Hooksett, NH08.2022
Skills
- Budgetary Planning
- CRM and office management software
- Senior leadership support
- Workforce Management
- Data entry
- Training and coaching
- Scheduling and calendar management
- Microsoft Office
- Invoicing and billing
- Billing
- Accounts payable and receivable
- Customer relations
Certification
Radiology 2004
BLS
OSHA
HIPAA
Timeline
Account Manager
Rosen Summit Dental Advisors
01.2022 - 02.2024
Office Manager
Bryan Dental Associates
07.2004 - 01.2021
FOH Manager/Administrator/Bartender
Outback Steakhouse
08.1998 - 12.2007
High School Diploma -
Algonquin Regional High School
Some College (No Degree) -
Worcester State University
Associate of Science - Finance
Quinsigamond Community College
Bachelor of Science - Couns
Southern New Hampshire University
Radiology 2004
BLS
OSHA
HIPAA
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