Candace Stingley
Gary,IN
Summary
Experienced Healthcare Professional with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Well organized, dependable, and successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Medical Records/Central Supply
Spring Mill Health Campus
01.2019 - 01.2023
- Prepared patient charts and gathered required information and documents from patients
- Ensured that medical records were organized, accurate and complete
- Created digital copies of medical records upon request and ensured they were delivered in a timely manner
- Safeguarded patient records and ensured that everyone complied with the HIPAA standards
- Transferred data into the facility’s main system database
- Ensured medical directors signed patient orders in a timely manner and conducted weekly audits
- Ordered all medical supplies and medical equipment for patients, staff, and facility
- Stocked and delivered all medical supplies /medical equipment
- Conducted quality assurance meeting once a month
Admissions Coordinator/Social Worker Assistant
Spring Mill Health Campus
01.2016 - 01.2019
- Oversaw the in-patient/out-patient functions, bed assignments, and completion of preliminary paperwork for entering patients
- Worked with medical, nursing, and accounting staff to ensure appropriate patient placement
- Established and maintained a good working relationship and positive public relations with area hospitals, nursing homes, and the community
- Ensured that patient rights were adhered to, as it relates to admissions
- Ensured that patient rooms were cleaned and all medical necessities such as supplies and/or equipment was available before the arrival of the patient
- Conducted tours of the facility for possible patients, their families, and the community
- Issued NOMNC to patients and notified families of liability
Guest Relations
Spring Mill Health Campus
01.2012 - 01.2016
- Ensure guest, residents and their families are properly greeted upon their arrival
- Actively listen, answer questions, coordinate and manage communication between guests and the appropriate staff/team leader as needed
- Promptly answer a multi line phone system, directing callers to the requested and/or proper location as well as taking and delivering messages
- Receiving, sorting, and distributing mail as well as receiving resident payments and providing receipts
- Keeping inventory of office supplies
- Conducting tours of the facility and completing resident signings as needed
- Performing other clerical tasks such as filing, photocopying, scanning, faxing, updating, and mailing
QA Department
Americall Group Inc
01.2006 - 01.2012
- Possessed a strong sense of attention to detail
- Made sure that all calls processed were compliant to the clients’ standards
- Efficient in the handling of calls and surpassed all metric goals set forth by management
- Made corrections to the customer’s data when it proved to be incorrect
- Provided constant feedback to management regarding calls
- Prevented fraudulent sales calls from reaching clients
- Learned new programs quickly with minimal supervision and guidance
TSR
Americall Group Inc
01.2003 - 01.2005
- The ability to provide the customer with a the benefits and features of a product within 30 seconds or less
- Able to build rapport with the customer quickly to minimize possible objections
- Provided the customers with accurate responses to their questions and objections
- Maintained a positive attitude throughout all daily task
- The ability to handle calls efficiently with minimal errors
Education
BS - Healthcare Administration
University of Phoenix
01.2019
Associates Degree - Human Services
University of Phoenix
01.2017
High School Diploma - undefined
Roosevelt High School
01.2000
MBA - Health Care Administration
University of Phoenix
Tempe, AZ09-2025
Skills
- Excellent communication skills
- Possesses the ability to establish trust and confidence with ease, responding to patients needs while anticipating their unstated ones
- Active Listener that pays close attention to detail
- Able to work independently, as well as with others
- Persistent, patient, and sensitive towards the customer’s needs and apprehensions
- Computer knowledge (Word, Excel, Matrix, Outlook, and PowerPoint)
Timeline
Medical Records/Central Supply
Spring Mill Health Campus
01.2019 - 01.2023
Admissions Coordinator/Social Worker Assistant
Spring Mill Health Campus
01.2016 - 01.2019
Guest Relations
Spring Mill Health Campus
01.2012 - 01.2016
QA Department
Americall Group Inc
01.2006 - 01.2012
TSR
Americall Group Inc
01.2003 - 01.2005
Associates Degree - Human Services
University of Phoenix
High School Diploma - undefined
Roosevelt High School
BS - Healthcare Administration
University of Phoenix
MBA - Health Care Administration
University of Phoenix
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