Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Generic

Candace St. Louis

Mount Airy,MD

Summary

Experienced and highly determined Account Manager, passionate about developing innovative Product Management skills to further career advancement. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

VA Account Manager

AMC Health
12.2016 - Current
  • Managed and supported over 400 + VA nurses, pharmacists, and tech across 7 regional territories, ensuring smooth care coordination operations
  • Led cross-functional teams to align company solutions with client needs, resulting in consistent quarterly growth exceeding 10%
  • Orchestrated formal product demonstrations for large groups, gathering feedback to drive continuous product improvement and client satisfaction
  • Facilitated regular meetings with nurses/managers to review business needs, provide ongoing training, and identify product enhancement opportunities
  • Acted as a liaison between clients and internal teams, ensuring client needs were communicated effectively
  • Collaborated closely with product development and marketing teams to integrate client feedback into product enhancements and marketing strategies
  • Provided status updates/client needs to C-Suite teams
  • Monitored client performance metrics and delivered insightful reports to senior management, leveraging data to drive strategic decisions
  • Stayed updated on new technologies offered and industry trends to enhance knowledge and skills
  • Provided initial product troubleshooting and technical support, escalating issues to appropriate teams for prompt resolution.

Office Assistant

The Law Offices of Robyn E Dunlap
07.2014 - 08.2015
  • Provided temporary office support including answering phones 30 + phone calls daily, scheduling client meetings, and assisting with document preparation for court appearances and meetings.

Office Manager/Ophthalmic Technician

Dr Setareh Vistamehr
06.2010 - 07.2014
  • Handled monthly finances, including budgeting, invoicing, and expense tracking
  • Managed medical supply inventory, ensuring adequate stock levels for patient care while minimizing waste and reducing costs
  • Performed new employee interviews and yearly performance reviews
  • Oversaw credentialing process with insurance companies, ensuring compliance and timely submission of required documentation
  • Collaborated with Dr. Vistamehr to negotiate contracts with insurance companies, optimizing fee schedules and ensuring favorable terms for practice
  • Spearheaded transition from paper-based system to an electronic health record (EHR) format
  • Ophthalmic Technician Responsibilities: Conducted preliminary patient screenings, including visual acuity tests and intraocular pressure measurements
  • Assisted ophthalmologist with diagnostic procedures, such as optical coherence tomography (OCT) and fundus photography
  • Prepared patients for examinations, explaining procedures and providing reassurance as needed
  • Maintained ophthalmic equipment, ensuring proper functioning and cleanliness.

Front Office Coordinator

Associated Psychotherapy Centers
08.2008 - 12.2010
  • Managed appointment scheduling for psychiatrists/therapists, optimizing the calendar to accommodate patient needs and provider availability
  • Handled accounts receivable tasks, including invoicing, processing, payments, and reconciling billing statements
  • Ensured accurate and timely billing to maximize revenue collection
  • Verified patient insurance coverage and benefits, facilitating smooth payment processing and minimizing billing errors
  • Greeted patients and facilitated the intake process, collecting demographic and insurance information, and ensuring all necessary forms were completed accurately
  • Coordinated travel arrangements for psychiatrists attending conferences, seminars, and professional development events
  • Handled logistics such as booking flights, hotels and ground transportation
  • Managed incoming and outgoing office correspondence, including emails, faxes and mail
  • Ensured prompt and professional communication with patients, providers, and external partners
  • Monitored office supply inventory and replenished supplies as needed to ensure smooth operations and prevent disruptions
  • Entered patient information and treatment notes into the electronic medical records (EMR) system accurately and efficiently, maintaining patient confidentiality and data integrity
  • Provided support for various administrative tasks, including filing, scanning, and organizing documents
  • Assisted with special projects and initiatives as directed by management.

Education

Scrum.org

Bachelor of Science - Business

University of Phoenix
Arizona
03.2027

Skills

  • Leadership
  • Client Relationship Management
  • Risk Management
  • Problem-Solving
  • Cross-Functional Collaboration
  • Product Demonstration
  • Strategic Planning
  • Project Management
  • KPI Tracking
  • Product Roadmaps
  • User Story Creation
  • Critical Thinking

Affiliations

  • PMI.org

Certification

  • Professional Scrum Master I Certification, Scrum.org, 06/24
  • Project Management: Master Project Management, Udemy, 8/20
  • Introduction to Programming Using Java, Khan Academy, 2/22

Timeline

VA Account Manager

AMC Health
12.2016 - Current

Office Assistant

The Law Offices of Robyn E Dunlap
07.2014 - 08.2015

Office Manager/Ophthalmic Technician

Dr Setareh Vistamehr
06.2010 - 07.2014

Front Office Coordinator

Associated Psychotherapy Centers
08.2008 - 12.2010

Scrum.org

Bachelor of Science - Business

University of Phoenix

Similar Profiles

CREATE PROFILE
Candace St. Louis