Summary
Overview
Work History
Education
Skills
Board of Directors
Timeline
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Candace  Troutman

Candace Troutman

Strategic Programming & Development Director
Phoenix,AZ

Summary

High-performing events & development professional with extensive portfolio of international and domestic project accomplishments spanning, nine years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality, and results for successful client events.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Director of Development & Strategic Programming

Arizona Lodging & Tourism Association
Phoenix, Arizona
03.2024 - Current
  • Strategic Fundraising Leadership: Architect and spearhead the organization's fundraising initiatives, creating robust strategies for sponsorship acquisition, grant writing, and donor cultivation that significantly enhance financial resources and operational capacity.
  • Membership Strategy and CRM Innovation: Revolutionized the association’s membership structure by introducing a tiered pricing system, enhancing attractiveness and flexibility for members. Implemented and managed a cutting-edge CRM platform, achieving marked improvements in member engagement and communications efficiency.
  • Event and Program Strategic Planning: Oversee the development and execution of more than 20 annual events with a strategic budget of over $400k, focusing on optimizing member professional development and competitiveness within the industry.

Events Manager

Denver Metro Chamber Of Commerce
Denver, Colorado
01.2023 - 03.2024
  • Event Management Excellence: Directed the comprehensive management of over 10 major annual events, boosting the Chamber’s profile and deepening engagement within the business community.
  • Strategic Marketing Collaboration: Collaborated with the Marketing & Communications department to tailor event branding and promotions, aligning with the Chamber’s strategic marketing goals and increasing event impact.
  • Leadership and Team Development: Cultivated a high-performance culture among a diverse events team, emphasizing excellence in execution and innovation in event management practices.

Director of Events & Marketing (Contract)

BizWest Media, LLC
Fort Collins, CO
03.2022 - 12.2022
  • Strategic Event Leadership: Led the strategic planning and comprehensive execution of 12 annual high-profile events under a contract term, significantly enhancing brand visibility and stakeholder engagement.
  • Targeted Marketing Initiatives: Devised and implemented precise marketing strategies and promotional campaigns, achieving notable increases in event attendance and revenue within the contract period.
  • Efficient Vendor and Contract Negotiations: Directed negotiations and managed vendor relationships, securing optimal service agreements that aligned with budget constraints and organizational goals, delivering cost-effective event solutions.

Special Events Director

Thunderbird School Of Global Management
Phoenix, AZ
10.2021 - 03.2022
  • System Implementation and Event Management: Developed and executed a new event management system, enhancing operational efficiency and elevating guest experiences at institutional events.
  • Strategic Partnership Cultivation: Fostered and maintained key relationships with diverse stakeholders, leveraging partnerships to expand the institution’s influence and reach during the tenure.
  • Leadership of Strategic Projects: Orchestrated and led cross-departmental teams to successfully implement strategic initiatives, increasing the school’s visibility and engagement within the academic and business communities.

Details: An unfortunate family event required my temporary relocation to Denver, CO.

Event & Program Coordinator

DC Ranch Ranch Community Council
Scottsdale, AZ
07.2018 - 10.2021
  • Budget and Event Oversight: Directed the management of a substantial annual events budget, ensuring the delivery of high-quality community events that consistently met financial targets.
  • Innovative Event Conceptualization and Execution: Developed and implemented innovative, sustainable event strategies that significantly improved community involvement and satisfaction
  • Comprehensive Event Calendar Management: Managed a detailed annual event schedule, ensuring meticulous planning and execution that maximized attendance and participant engagement.

Activities Supervisor

Scottsdale Villa Mirage
Phoenix, Arizona
05.2017 - 05.2018
  • Operational and Staff Management: Supervised daily activities operations, managing team of six and supporting the Activities Manager to ensure high productivity and exceptional service delivery within the Activities Center.
  • Collaborative Departmental Initiatives: Fostered strong relationships with various departments at Scottsdale Villa Mirage to enhance overall productivity and service quality.
  • Inventory and Customer Service Excellence: Managed inventory crucial for daily operations and led customer service efforts that consistently met daily goals set by Diamond Resorts International.

Creative Intern

Hello! Arizona Destination Management
Phoenix, Arizona
09.2016 - 01.2017
  • Event Planning and Execution: Assisted in the setup, planning, and oversight of large-scale events, catering to over 1000+ attendees, demonstrating strong organizational and operational capabilities.
  • Content and Inventory Management: Organized multimedia content and cataloged inventory, ensuring efficient resource management and availability for various events.
  • Client Proposal and Budgeting Assistance: Supported the creation of detailed event proposals and managed client budgets, providing valuable financial and planning assistance.

Membership Intern

Visit Phoenix
Phoenix, Arizona
09.2016 - 01.2017
  • Member Communication and Engagement: Maintained proactive communications with members, enhancing relationships through consistent interaction and support.
  • Database and Content Management: Managed and enhanced member listings on the Visit Phoenix website, ensuring accurate and attractive presentation of member information.
  • Event Support and Planning: Assisted in the coordination of Member Mixers and other member events, contributing to the setup and execution of successful networking and promotional events.

Director of Administration

ASU | Undergraduate Student Govt
Phoenix, Arizona
06.2016 - 05.2018
  • Strategic Operations Leadership: Directed administrative operations including booking of board meetings and maintenance of a complex calendar of events, ensuring flawless organizational functionality.
  • Communications and Documentation Oversight: Served as the central communication hub, effectively coordinating communications and meticulously documenting and disseminating meeting minutes to enhance organizational transparency.
  • Program Revitalization and Management: Revitalized the USGD Internship program, significantly enhancing its structure and outreach, thereby increasing participant engagement and satisfaction.

Education Assistant (Work Study)

Branigan Cultural Center
Las Cruces, NM
12.2013 - 04.2016
  • Community Event Planning and Execution: Planned and executed multiple community-wide events aimed at increasing community inclusivity and engagement.
  • Educational Program Development: Designed and conducted educational crafts and programs for community youth, fostering educational engagement and cultural awareness.
  • Creative Design and Implementation: Created graphic art for museum exhibits and community programs, enhancing visual communications and attendee experiences.

Activities Director

New Mexico State University
Las Cruces, NM
12.2013 - 05.2015
  • Event and Budget Management: Orchestrated campus-wide events, managing a significant budget of just under $200,000, demonstrating fiscal responsibility and strategic resource allocation.
  • Team Leadership and Development: Led and trained a team of assistants, enhancing their skills in event planning and execution.
  • Strategic Proposal Presentation: Developed and presented student activity proposals to the University Senate, advocating effectively for student interests and securing necessary approvals and funding.

Education

Master of Arts - Executive Leadership

Liberty University
Lynchburg, VA
12.2019 - 05.2021

Bachelor of Science - Tourism Development And Management

Arizona State University
Tempe, AZ
05.2016 - 05.2018

Skills

Salesforce

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Board of Directors

Board Member
Poudre Heritage Alliance, Fort Collins, CO
April 2022- Present

Strategic Governance Participation: Actively participate in regular board and committee meetings, contributing to strategic decision-making processes and organizational governance. Provide insights and guidance on key issues impacting the Alliance's mission and operational goals.

Events and Marketing Consultation: Serve as a critical resource for the events and marketing team by providing industry-specific expertise and strategic advice. Consult on various aspects of event planning and marketing strategies, ensuring alignment with industry standards and enhancing event effectiveness and reach.

Expertise and Leadership Support: Offer targeted support and professional advice upon solicitation, assisting in the development and execution of marketing initiatives and event management. Leverage extensive industry experience to enhance the Alliance's community engagement and heritage preservation efforts.

Timeline

Director of Development & Strategic Programming

Arizona Lodging & Tourism Association
03.2024 - Current

Events Manager

Denver Metro Chamber Of Commerce
01.2023 - 03.2024

Director of Events & Marketing (Contract)

BizWest Media, LLC
03.2022 - 12.2022

Special Events Director

Thunderbird School Of Global Management
10.2021 - 03.2022

Master of Arts - Executive Leadership

Liberty University
12.2019 - 05.2021

Event & Program Coordinator

DC Ranch Ranch Community Council
07.2018 - 10.2021

Activities Supervisor

Scottsdale Villa Mirage
05.2017 - 05.2018

Creative Intern

Hello! Arizona Destination Management
09.2016 - 01.2017

Membership Intern

Visit Phoenix
09.2016 - 01.2017

Director of Administration

ASU | Undergraduate Student Govt
06.2016 - 05.2018

Bachelor of Science - Tourism Development And Management

Arizona State University
05.2016 - 05.2018

Education Assistant (Work Study)

Branigan Cultural Center
12.2013 - 04.2016

Activities Director

New Mexico State University
12.2013 - 05.2015
Candace TroutmanStrategic Programming & Development Director