Candace Thomas
Gainesville
Summary
Experienced professional with expertise in exceptional customer service and extensive computer knowledge. Proven track record of delivering outstanding customer experiences. Skilled in resolving customer issues, providing accurate information, and ensuring customer satisfaction. Strong communication skills and technical proficiency to contribute to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Casepack Replenishment Driver
Dollar General Distribution Center
10.2023 - Current
- Facilitated clear communication between dispatchers, store personnel, and other drivers to coordinate deliveries effectively.
- Demonstrated adaptability throughout evolving business needs while continually improving performance as a Replenishment Driver.
- Achieved high levels of punctuality with consistent on-time deliveries, meeting strict deadlines in a fast-paced environment.
- Collaborated with cross-functional teams to resolve inventory-related challenges efficiently and effectively.
Hard Surface Project Coordinator
US Installation Group
04.2023 - 09.2023
- Duties Include but not Limited to: Dispatch: provide multiple techs their daily assignments dispatch them, provide their customer an estimated arrival and track them on their progress throughout the day with multiple stops and Routes
- Product Coordination from start to finish involving product verification tracking and delivery, reordering
- Scheduling with customer contact made upon the sale of an order, store contact to ensure customer is being handled and ensured product delivery to day of install follow up on job progression and satisfaction with work performed
- Assist on Service requests from jobsite visits to tech scheduling and product ordering
- Multi-task with multiple daily installations, store communication, customer follow-up, product resolutions, and resolution to any other issues that may arise throughout any of the processes mentioned above
- I manage easily 10-13 Hard Surface Technicians/Installers in one with their daily jobs, troubleshoot jobsite issues, keep a strong relationship with my technicians and constant communication
- Also, the same with the six Home Depot Stores our facility is assigned to and their associates which range from the District Managers down to the sales floor associates
- Extensive note taking, photo documentation and product knowledge required daily
Installation Manager
Storm Tight Windows of Texas
09.2022 - 01.2023
- Duties Included but not limited to: Oversee the scheduling and product coordination for all Door & Window Installations, Material Orders & Delivery, Installation Crew and Office Staff Management, Payroll, Billing, Sales Reporting and Management
Hard Surface Project Coordinator
US Installation Group, LLC
10.2019 - 08.2022
- Duties Include but not Limited to: Dispatch: provide multiple techs their daily assignments dispatch them, provide their customer an estimated arrival and track them on their progress throughout the day with multiple stops and Routes
- Product Coordination from start to finish involving product verification tracking and delivery, reordering
- Scheduling with customer contact made upon the sale of an order, store contact to ensure customer is being handled and ensured product delivery to day of install follow up on job progression and satisfaction with work performed
- Assist on Service requests from jobsite visits to tech scheduling and product ordering
- Multi-task with multiple daily installations, store communication, customer follow-up, product resolutions, and resolution to any other issues that may arise throughout any of the processes mentioned above
- I manage easily 10-13 Hard Surface Technicians/Installers in one with their daily jobs, troubleshoot jobsite issues, keep a strong relationship with my technicians and constant communication
- Also, the same with the six Home Depot Stores our facility is assigned to and their associates which range from the District Managers down to the sales floor associates
- Extensive note taking, photo documentation and product knowledge required daily
Business Operations Coordinator
FiberVision FL
03.2019 - 10.2019
- Business Customer Coordinator - assisting all businesses new and existing with their service needs
- Troubleshooting outages and customer facing issues
- Answering billing questions and disputes
- Assisting in collection of Work Orders and monthly billing
- General office clerical duties
- Assisting technicians and documenting accounts
Hard Surface Project Coordinator
US Installation Group
07.2017 - 03.2019
- Duties Include but not Limited to: Dispatch: provide multiple techs their daily assignments dispatch them, provide their customer an estimated arrival and track them on their progress throughout the day with multiple stops and Routes
- Product Coordination from start to finish involving product verification tracking and delivery, reordering
- Scheduling with customer contact made upon the sale of an order, store contact to ensure customer is being handled and ensured product delivery to day of install follow up on job progression and satisfaction with work performed
- Assist on Service requests from jobsite visits to tech scheduling and product ordering
- Multi-task with multiple daily installations, store communication, customer follow-up, product resolutions, and resolution to any other issues that may arise throughout any of the processes mentioned above
- I manage easily 10-13 Hard Surface Technicians/Installers in one with their daily jobs, troubleshoot jobsite issues, keep a strong relationship with my technicians and constant communication
- Also, the same with the six Home Depot Stores our facility is assigned to and their associates which range from the District Managers down to the sales floor associates
- Extensive note taking, photo documentation and product knowledge required daily
Customer Order Specialist
Home Depot
03.2014 - 07.2017
- Duties: Assist customer's during their installation process, coordinate all aspects of their installation from point of sale to completion as well as address any defects, installation errors and warranty issues
- Collection of payments/processing
- Associate support as well as customer
- Coordinate with Vendors on special orders and warranties
- General Customer Service
Customer Service Associate
Home Depot
05.2013 - 03.2014
- Duties: Assist customers with orders, product location, complaints, payments, refunds and general information
- Follow up with Vendors on estimated delivery time frames and other various order requirements
- Answer phones, cashiering, return processing
Merchandising Execution Associate
Home Depot
10.2010 - 01.2012
- Duties: Bay Integrity, Product maintenance and reset, customer service, associate training, coordinating product sets with vendors and stores
Office Manager/Bookkeeper
Magnum Construction Services, Inc
06.2008 - 09.2009
- Duties: Bank requisitions, project coordination, secretarial duties, accounts receivable/payable, general office maintenance, payroll, preparing/soliciting subcontractors and bids, preparations of Notice to Owners and a multitude of various contracts/waivers, Notary
Office Assistant/Accounts Payable
American Tire Distributors
09.2006 - 06.2008
- Duties: General secretarial duties, account management, payment collections and delinquencies, associate support, cashiering, customer service
Education
Belz Academy Private Christian School
Fort Myers, FL01.2001
Cape Coral High School
Cape Coral, FL01.1999
Skills
- Project Management
- Excel
- Accounting
- Photoshop
- Scheduling
- Quickbooks
- Outlook
- Microsoft Excel
- Project Coordination
- Software Troubleshooting
- Accounts Receivable
- Office Management
- Bookkeeping
- Accounts Payable
- Social Media Management
- Personal Assistant Experience
- Human Resources
- Microsoft Windows
- Email Marketing
Certification
E-Pro Certified National Association of Realtors, 03/01/02, National Association of Realtors E-Pro Certification for Advanced Digital Marketing
- Advanced Forklift Operator Certification - Forklift University.
Personal Information
Title: Hard Surface Project Coordinator
Assessments
Project timeline management, 05/01/22, Proficient
Timeline
Casepack Replenishment Driver
Dollar General Distribution Center
10.2023 - Current
Hard Surface Project Coordinator
US Installation Group
04.2023 - 09.2023
Installation Manager
Storm Tight Windows of Texas
09.2022 - 01.2023
Hard Surface Project Coordinator
US Installation Group, LLC
10.2019 - 08.2022
Business Operations Coordinator
FiberVision FL
03.2019 - 10.2019
Hard Surface Project Coordinator
US Installation Group
07.2017 - 03.2019
Customer Order Specialist
Home Depot
03.2014 - 07.2017
Customer Service Associate
Home Depot
05.2013 - 03.2014
Merchandising Execution Associate
Home Depot
10.2010 - 01.2012
Office Manager/Bookkeeper
Magnum Construction Services, Inc
06.2008 - 09.2009
Office Assistant/Accounts Payable
American Tire Distributors
09.2006 - 06.2008
Belz Academy Private Christian School
Cape Coral High School
Similar Profiles
Gary StarrGary Starr
Supervisor at Dollar General Distribution CenterSupervisor at Dollar General Distribution Center
Tori HatcherTori Hatcher
Noncon Picker at Dollar General Distribution CenterNoncon Picker at Dollar General Distribution Center
Devin WilliamsDevin Williams
Merge Operator at Dollar General Distribution CenterMerge Operator at Dollar General Distribution Center
Juston ChesserJuston Chesser
Sales Associate at Dollar General Distribution CenterSales Associate at Dollar General Distribution Center
Kelsey DowellKelsey Dowell
Kids Pastor at War HillKids Pastor at War Hill