Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Candace Thompson

Georgetown,Ohio

Summary

Detail Oriented and driven individual with over 15 years in Customer Service and Guest Relations experience. A resilience to handle fast paced environments and challenges relating to or about my given career. Great multi-tasking abilities and a strive to complete projects on time and accurate with a team or individually. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Community Choice Financial / Checksmart
07.2022 - 03.2023
  • Assisted individuals with the cashing, posting, or sending checks and or money orders
  • Ran the Western Union lines for the store
  • Key holder for the store and bank till
  • Counted any and all transactions and opened the store as well as made sure all numbers were accurate in all aspects.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Administrative Assistant

Sem Haven
02.2022 - 06.2022
  • Answered all calls coming in and out of the facility
  • Checked temperatures for all persons entering the building
  • Followed and ensured all Covid 19 procedures were followed for any and all visitors and employees
  • Filed all paperwork needed for residents as well as employees
  • Assisted residents with daily activities and ensures all protocols were followed
  • Had an emergency medical procedure which is why the time spent is so short.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Customer Service Representative

Humana Military Insurance
10.2021 - 03.2022
  • Answered all calls for military personnel and military families with questions and concerns regarding their insurance plans for deceased family members and all parties involved
  • Covered premiums and death benefits to be disbursed to beneficiaries and all iteams regarding such
  • I had obtained Government clearance to be employed and will always have this title unless otherwise stated.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Front Desk Manager

Holiday Inn Suites
10.2017 - 02.2020
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Streamlined office procedures for improved efficiency, resulting in reduced waiting times for clients.
  • Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
  • Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
  • Organized conference room bookings and managed event logistics, ensuring successful meetings and presentations for both internal teams and external stakeholders.
  • Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
  • Supported executive staff members with travel arrangements or meeting coordination as needed, ensuring smooth logistics and minimal disruption to daily operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate - Communication in the Healthcare Field

University Of Phoenix
02.2024

Skills

  • Communication
  • Organization
  • Problem Solving
  • Time Management
  • Teamwork
  • Appointment Scheduling
  • Data Entry
  • Consultative Sales
  • Scheduling
  • Call Management
  • Paperwork Processing
  • System implementation

Timeline

Customer Service Representative

Community Choice Financial / Checksmart
07.2022 - 03.2023

Administrative Assistant

Sem Haven
02.2022 - 06.2022

Customer Service Representative

Humana Military Insurance
10.2021 - 03.2022

Front Desk Manager

Holiday Inn Suites
10.2017 - 02.2020

Associate - Communication in the Healthcare Field

University Of Phoenix

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Candace Thompson