Candace Tittle
Alexandria,VA
Summary
Dynamic and results-driven professional with extensive experience in team management and customer engagement at Union Street Public House. Proven track record in inventory control and enhancing guest satisfaction through exceptional service. Adept at training staff and implementing efficient operational procedures to drive success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Restaurant Manager/ ABC Manager
Union Street Public House
10.2022 - Current
- Assisted in maintaining high standards of food safety and cleanliness throughout the restaurant.
- Learned to handle customer inquiries and resolve issues to enhance dining experience.
- Observed and participated in inventory management processes, ensuring stock availability.
- Aided in training new staff on operational procedures and customer service expectations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Head Bartender
Salamander Resort
09.2018 - 08.2022
- Supervised bar operations, ensuring exceptional service and adherence to quality standards.
- Crafted innovative cocktail menu featuring five-star qualities to elevate customer experience.
- Mentored bartending team, promoting skill development and improving overall efficiency in service delivery.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Front Office Administrator
Ferguson
07.2011 - 08.2018
- Trained new staff on front office protocols, enhancing team performance and service quality
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
Education
Certificate -
Arlington Bartending School
Arlington, VASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager/ ABC Manager
Union Street Public House
10.2022 - Current
Head Bartender
Salamander Resort
09.2018 - 08.2022
Front Office Administrator
Ferguson
07.2011 - 08.2018
Certificate -
Arlington Bartending School