Candace Turner
McGehee,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Member Advocate
Everisepc
10.2025 - Current
- Facilitated member inquiries, providing accurate information and resolving issues efficiently.
- Developed and implemented outreach strategies to enhance member engagement and satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Mentored junior advocates, fostering a culture of knowledge sharing and continuous improvement.
- Resolved member inquiries through effective communication and problem-solving techniques.
- Facilitated onboarding process for new members, ensuring comprehensive understanding of services available.
- Assisted new hires in navigating their roles, contributing to a supportive work environment for all staff members.
- Improved first-call resolution rate through comprehensive knowledge of company policies and procedures.
Customer Service Representative (BCBS)
Randstad
06.2021 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate information delivery.
- Insurance verification
- HIPPA
- Claims Adjustment/Info
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Claims Benefit Specialist
CornerStone Staffing
06.2016 - 02.2021
- Analyzed and processed complex claims to ensure compliance with policies and regulations.
- Built trust between clients and our organization by providing transparent communication along every step of the process from initial inquiry through final settlement payout.
- Reviewed policy coverage details thoroughly before making determinations on benefits eligibility for each unique claim scenario presented.
- Insurance verification
- HIPPA
CSR (Aetna)
Health Care Service Corporation
02.2010 - 03.2016
- Assisted customers with inquiries and provided product information.
- Supported team in handling routine customer service tasks efficiently.
- Adapted quickly to new systems and processes to improve service delivery.
- Contributed to resolving customer issues by coordinating with relevant departments.
- Insurance verification
- Claims
Education
High School Diploma -
Houston High School
Germantown, TNAssociates Degree - Education
University of Arkansas
01.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Insurance
- Customer relationship management (CRM)
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- HIPAA compliance
Timeline
Member Advocate
Everisepc
10.2025 - Current
Customer Service Representative (BCBS)
Randstad
06.2021 - 07.2025
Claims Benefit Specialist
CornerStone Staffing
06.2016 - 02.2021
CSR (Aetna)
Health Care Service Corporation
02.2010 - 03.2016
Associates Degree - Education
University of Arkansas
High School Diploma -
Houston High School