Summary
Overview
Work History
Education
Skills
Characteristics
Proven Abilities
References
Timeline
Generic

Candace van Rensburg

Phoenix,Arizona

Summary

Current Learning Ambassador with Customer Obsession seeking a Learning Trainer position where I can utilize my talents, education, and experience to help the company to reach its goals and become an asset to the team.

Overview

12
12
years of professional experience

Work History

Learning Ambassador

Amazon
10.2023 - Current
  • Work with Learning Trainers, Process Assistants and Management to determine appropriate level of assistance for new and current employees.
  • Explain rules and policies that new associates follow when working at an Amazon site. Emphasize the policies by always leading by example.
  • Train, answer questions and provide guidance to associates in relation to their path.
  • Check in on new trainees to check their progress and suggest areas of improvement.
  • Help in doing direct roles in path when not training.
  • Be adaptable to paths and training schedules changing during the course of the day depending on needs.

Lead Server/Trainer

Texas Roadhouse
08.2021 - 12.2022
  • Wow guests and provide Legendary service with excitement and enthusiasm. Demonstrate great salesmanship while following steps of service with Heart!
  • Train new servers over a 4 day period by helping them to learn the menu in detail, memorizing the script, and working on their customer service skills. As well as, teaching by example by exhibiting legendary teamwork by running food and drinks, keeping the beverage station cleaned and stocked while effectively pre-bussing tables.
  • Strive to always showcase customer obsession by making sure guests feel like home. Making sure guests rarely have to ask for anything. Always thinking ahead and preparing for the next step.
  • Checking to make sure all 30 servers side work is complete before their end of shift. Retrain on the importance of food safety, cleanliness and procedures if needed.
  • Use the POS system effectively and with quickness while maintaining detailed menu knowledge.

Career Advisor/Instructor

Alaska Career College
07.2019 - 07.2022
  • Career Marketing instructor: teach students how to interview, create resumes and cover letters, help with professional dress, career development and general workforce preparation.
  • Partner with students and employers to address and resolve placement challenges.
  • Search all job sources regularly to compile weekly job leads for each individual program, distribute and follow up with these leads to students and graduates.
  • Build new strategic relationships and maintain positive working relationships with employers to secure placement and referral opportunities.
  • Participate in recruiting and networking events.
  • Assist Career Services Director with feasibility studies, specialty reporting, and ensuring compliance with campus, state and accreditation standards relating to career placement.
  • Maintain accurate graduate and alumni database with timely completion and submission of all required reports.

Account Executive

Coastal Television Broadcasting Company
01.2017 - 07.2019
  • Contact prospective customers to sell air time for the station.
  • Maintain account lists and solicited new business.
  • Prepare promotional plans, sales literature, and advertising proposals.
  • Develop and maintain relationships with clients by providing top quality service.
  • Responsible for exceeding sales budgets and collections of sold accounts.
  • Attend sales meeting and client remote broadcasts.
  • Meet with clients to create the concept for their commercial.
  • Write commercial scripts, organize talent, location, and directed commercials.

General Manager

Sun Tanning
06.2014 - 05.2017
  • Responsible for keeping the salon team motivated, ensuring superior customer service.
  • Recruit, hire, and train new staff.
  • Schedule staff, provide employee feedback, terminate staff if necessary, delegate responsibilities.
  • Basic accounting, including managing salon receipts and expenses, maintain book, and deposit daily revenues.
  • Manage inventory and order supplies.
  • Create and maintain relationships with local companies for positive networking and events.
  • Ensure the facility is clean and well-maintained.
  • Assist with advertising and promotions.
  • Sold and upsold tanning products and skin care,
  • Certified in professional spray tanning.

General Manager

Gold’s Gym
01.2012 - 06.2014
  • Meet with potential members. Give tours of the club, answer questions, and give suggestions on membership options.
  • Create schedules for sales team, childcare facility, and front desk team. Approximately 25-30 employees.
  • Supervise team members and provide them with training and direction needed to meet company expectations.
  • Direct, supervise, and assist with event marketing and preparation. Schedule events regularly to drive new memberships and build community awareness.
  • Provide members with superior services, products, and guidance.
  • Handle associate grievances, complaints, and questions in a prompt manner.
  • Prepare performance appraisals monthly, quarterly, and annually. Meet with each employee to discuss and assess.
  • Build rapport and loyalty with customers and store managers by facilitating frequent communication and providing feedback.
  • Ensure that club facility and equipment were always kept sanitized, attractive, and in compliance with company standards and regulations.

Education

No Degree - Business Management And Accounting

Charter College
Anchorage, AK

Skills

  • Public Speaking
  • Professional Instructing
  • Microsoft Office Suite 365
  • Professional Communication
  • Office Administration
  • Business Writing Skills
  • Principles of Leadership
  • Manual Accounting & Payroll
  • QuickBooks
  • Public Speaking & Presentations
  • Business Document Composition
  • Presentation Design
  • Recruiting
  • Social Media Management
  • Analysis Skills
  • Training and Development
  • Typing 70 WPM
  • Organizational Skills
  • Problem-solving aptitude
  • Decision-Making
  • Scheduling
  • Contemporary File Management
  • Conflict Resolution
  • Records and Database Management
  • Event Management
  • Group Facilitation Skills
  • Small Group Collaboration
  • Business Math & Writing
  • Audio/Visual Communication Style
  • Data Entry Clerk
  • Sales & Marketing
  • Script Writing

Characteristics

  • Professional
  • Articulate
  • Friendly
  • Detail Oriented
  • Empathetic
  • Hard Working
  • Goal Chaser
  • Competitive
  • Team Player
  • Leader
  • Follower

Proven Abilities

  • Expert Level Communication Skills - with people from varying education levels and background
  • Excellent telephone, verbal, and written communication skills - including the ability to proofread
  • Sales and Marketing Skills - including the ability to network, meet & greet professionals, and engage the public

References

  • Chaz Alexander, Career Services Director, Alaska Career College, Anchorage, AK, (907) 563-7575, Current Supervisor
  • Bill Sigmar, Senior Account Manager, CBS Television Group, Seattle, WA, Bill.Sigmar@kstwtv.com, (206) 510-4641, Previous Sales Manager
  • Carlos Estrella, General Manager, Anchorage, AK, (907) 232-7342, Previous Supervisor

Timeline

Learning Ambassador

Amazon
10.2023 - Current

Lead Server/Trainer

Texas Roadhouse
08.2021 - 12.2022

Career Advisor/Instructor

Alaska Career College
07.2019 - 07.2022

Account Executive

Coastal Television Broadcasting Company
01.2017 - 07.2019

General Manager

Sun Tanning
06.2014 - 05.2017

General Manager

Gold’s Gym
01.2012 - 06.2014

No Degree - Business Management And Accounting

Charter College

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Candace van Rensburg