Candace Ward
Glen Mills,PA
Summary
Dynamic and resourceful Psychology graduate offering a solid academic foundation and progressive background Demonstrating solid interpersonal, communication and problem-solving skills. Adept at providing exemplary customer service, coaching and mentoring employees, along with achieving all company goals and objectives. Energetic and goals- oriented with an impressive performance record and well-rounded background in optimizing employee performance.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Spark Therapeutics Inc.
Philadelphia, PA
02.2020 - Current
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Created detailed expense reports and requests for capital expenditures
- Scheduled office meetings and client appointments for team of 8 professional Executives
- Organized weekly staff meetings and logged minutes for corporate records
- Processed invoices and expenses using SAP
Executive Administrative Assistant
Dicalite Management Group Inc
Bala Cynwyd, PA
04.2019 - 07.2019
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
Receptionist/Administrative Assistant
Reger Rizzo and Darnall
Philadelphia, PA
10.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Scheduled office meetings and client appointments for team of 14 professional Attorney's
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Customer Service Representative
Houghton International
Valley Forge, PA
03.2012 - 10.2013
- Responded to customer requests for products, services and company information
- Compiled customer feedback and recommended service delivery improvements to management
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Answered constant flow of customer calls with up to 100 calls per day
- Entered customer interaction details in JDE to track requests, document problems and record solutions offered
Supply Specialist
Army National Guard
Jacksonville, FL
06.2006 - 06.2012
- Supported all military and civilian customers through engagement, technical assistance and administrative services
- Provided training for acquisition, government accounting, life cycle management and property disposal for new employees and government receiving agents
- Mentored and guided supply team members on solving problems related to warehouse accountability and meet all regulatory requirements
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability
- Maintained and managed HAZMAT program
- Closely monitored material readiness of high-priority units
- Trained, guided and onboarded agents and new employees in such areas as acquisition, government accounting, lifecycle management and property disposal
Administrative Assistant
Anthem Institute
Springfield, PA
01.2011 - 01.2012
- Executed record filing system to improve document organization and management
- Created PowerPoint presentations for business development purposes
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Offered departmental administrative support
Administrative Assistant
Smurfit Stone Container Corporation
Jacksonville, FL
07.2008 - 12.2010
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Offered departmental administrative support
Education
Bachelor of Science - Psychology
University of Phoenix
12.2020
Associate of Arts - Psychology
University of Phoenix
2017
High School Diploma -
Military School
2006
Skills
- Documentation and control
- Office administration
- Meeting arrangements
- Filing and data archiving
- Data Entry
- Conflict resolution
- Expense reporting
- Time management
- Scheduling
- Sorting and labeling
- Critical Thinking
- Invoice Processing
- Multi-line telephone systems
- Appointment setting
- Travel planning
- Microsoft Office
- Supply/ Logistics Planning
- Data Entry/ Accuracy
- Information verification
- Team Building/Leadership
- Shipping and Receiving
- JDE/SAP Experience
- Accounts Receivable
- Credit Processing
- Event Coordinating
Timeline
Administrative Assistant
Spark Therapeutics Inc.
02.2020 - Current
Executive Administrative Assistant
Dicalite Management Group Inc
04.2019 - 07.2019
Receptionist/Administrative Assistant
Reger Rizzo and Darnall
10.2018 - 02.2019
Customer Service Representative
Houghton International
03.2012 - 10.2013
Administrative Assistant
Anthem Institute
01.2011 - 01.2012
Administrative Assistant
Smurfit Stone Container Corporation
07.2008 - 12.2010
Supply Specialist
Army National Guard
06.2006 - 06.2012
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
Military School
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