Candace Waters
Jacksonville,FL
Summary
Results-driven professional, known for high productivity, technical knowledge and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
10
10
years of professional experience
Work History
Sales Representative
Ferguson Enterprises, Inc.
Remote
09.2023 - Current
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
- Provide technical support for customers using the company's products or services.
- Initiate hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
- Presents job quotes and provides accurate pricing and inventory information to customers using the Customer Relationship Management (CRM) system
- Collaborates with Sales associates to provide outstanding customer service for both existing and prospective customers.
Staffing Scheduling Admin
Lowe's Home Improvement
Huntsville, AL
04.2023 - 09.2023
- Building relationships with internal and external customers through professionalism and problem resolution skills
- Monitored driver and associate scheduling to ensure merchandise can be delivered on time and stocked efficiently
- Supports store leadership through administrative duties related to staffing, scheduling, talent acquisition training, compliance, and payroll
- Maintains a strong safety culture by handling all administrative tasks related to Worker's Compensation, General Liability, and Auto Claims
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Installation Sunroom Supervisor
Champion Window
Huntsville, AL
02.2022 - 04.2023
- Work with Installation / Construction Manager to ensure goals are prioritized and met
- Conduct re-measure on all new contracts, determine product and labor requirements, and ensure ordering procedures are completed
- Oversee crews and ensure that products are installed to both company and industry standards (AAMA, NFRC, VSI, etc.)
- Supervise, train and develop crews
- Maintain a safe working environment in compliance with federal, state and local laws and ensure completion of required safety training
- Conduct follow-up with customers to ensure satisfaction.
Installation Service Manager
The Home Depot
Marietta, GA
03.2018 - 02.2022
- Develop and maintain exceptional quality management standards while building professional customer and Service Provider (SP) relationships
- Responsible for the recruitment, assignment, retention and quality assurance of SP's within the assigned market area
- Negotiate terms of contracts with SPS
- Authorized to provided immediate feedback to SPS on discretionary project modifications to improve result performance
- Conduct job site inspections and evaluations of the final product delivered by the SPS
- Execute consistent monthly Quality Reviews with select SPS to drive high customer service
- Communicates with Branch Management, Sales Managers and Project Coordinators to drive customer service metrics of cycle time and VOC
- Responsible for cost controls of materials and labor charges
- Partner with Senior Leadership to execute Program initiatives
- Escalates potential program gaps by engaging business reviews and developing attack plans for under-performing areas
- Issue Resolution - Provides accurate, swift resolution of escalated customer issues
- Uses independent judgment for managing unexpected cost increases (due to additional labor and/or materials) and for customer satisfaction adjustments
- Accountable for job cost and gross margin, coaches store management, store associates and installers on proper and quick resolution
- Performs in-home inspections as needed.
Customer Service and Technical Specialist
Manheim
Atlanta, GA
04.2014 - 08.2016
- Provide Tier 1 & Tier 2 technical support to customers who may be experiencing access, password or account issues
- Resolved bidding issues for auction buyers by ensuring that bidding process was completed
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Troubleshot customer inquiries related to software and hardware issues.
- Takes ownership of client issues and provides complete end to end issue resolution by utilizing resources available and following up with clients to maintain a positive relationship and experience
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Education
Associate of Science -
United Education Institute
Morrow, GA10-2023
Certification -
Griffin Technical College
Griffin, GA08.2009
Skills
- Customer Service & Retention
- Technical support
- Home Improvement & Remodeling Management
- Project scheduling & coordination
- Project management
- Conflict management
- Leadership
- Training and mentoring
- Staff Onboarding , Scheduling & Payroll
Assessments
- Work style: Reliability, Proficient, 09/01/21
- Sales skills, Proficient, 10/01/21
- Management & leadership skills: Impact & influence, Completed, 10/01/21
Timeline
Sales Representative
Ferguson Enterprises, Inc.
09.2023 - Current
Staffing Scheduling Admin
Lowe's Home Improvement
04.2023 - 09.2023
Installation Sunroom Supervisor
Champion Window
02.2022 - 04.2023
Installation Service Manager
The Home Depot
03.2018 - 02.2022
Customer Service and Technical Specialist
Manheim
04.2014 - 08.2016
Associate of Science -
United Education Institute
Certification -
Griffin Technical College
Similar Profiles
Bibiana ValdezBibiana Valdez
Warehouse Associate at Ferguson Enterprises, Inc.Warehouse Associate at Ferguson Enterprises, Inc.
Traci BishopTraci Bishop
Category Specialist at Ferguson Enterprises, Inc.Category Specialist at Ferguson Enterprises, Inc.
Theodore Williams IITheodore Williams II
Operations Manager at Ferguson Enterprises, Inc.Operations Manager at Ferguson Enterprises, Inc.