- Cooking
- Gardening
- Volunteering
- Photography
- Interior Design
- Fashion
- Dance
- Personal Development and Self-Improvement
Candace West
Rockledge,FL
Summary
Eastern Florida State College
1519 Clearlake Rd Cocoa FL 32926.
Performed Practicum Experience that included all clinical/administrative responsibilities and tasks. Roomed Patients, performed diagnostic tests, Phlebotomy, EKG'S and patient assessments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Observer
Health First's Holmes Regional Medical Center
11.2021 - Current
- Enhanced quality of care by diligently documenting all observations, interventions, and communications in accordance with hospital policies and procedures.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Assisted nursing staff with maintaining accurate patient records for timely communication of relevant information to medical teams.
- Supported patients'' physical needs, assisting with mobility and personal hygiene tasks as required.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
- Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
Mental Health Worker
Coastal Mental Health
02.2021 - 11.2021
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Physician Support Coordinator
EviCore Healthcare Formerly Care Core National
03.2017 - 02.2021
- Managed sensitive patient information with the utmost discretion, adhering to strict confidentiality guidelines as required by law and professional ethics.
- Participated in quality assurance initiatives aimed at improving patient outcomes through more effective coordination of physician support services.
- Championed a culture of excellence within the department by promoting continuous learning opportunities and fostering open communication among team members.
- Pre- Authorizations with various health insurance companies.
- Peer To Peer appointment scheduling
Customer Service Representative
Percepta
01.2015 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
TELECOM SERVICE CENTER
01.2010 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Medical Assisting
Eastern Florida State College
Cocoa, FL12-2024
Skills
- Effective Note-taking
- Active Learning
- Clinical education
- Empathy Display
- Clinical safety
- Data Gathering
- Cross-cultural sensitivity
- Procedure Monitoring
- Medical procedure observation
- Observational skills
- Customer Service
Affiliations
- American Association of Medical Assistants
- American Medical Technologist
- Florida Society of Medical Assistants
Certification
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Continuing Education
2023- HIV/AIDS/OSHA/Bloodborne Pathogens
2023- Domestic Violence
2023- Human Trafficking
2024- HIPAA
2024- Importance of Handwashing
Interests
Timeline
Patient Observer
Health First's Holmes Regional Medical Center
11.2021 - Current
Mental Health Worker
Coastal Mental Health
02.2021 - 11.2021
Physician Support Coordinator
EviCore Healthcare Formerly Care Core National
03.2017 - 02.2021
Customer Service Representative
Percepta
01.2015 - 02.2017
Customer Service Representative
TELECOM SERVICE CENTER
01.2010 - 12.2014
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Associate of Arts - Medical Assisting
Eastern Florida State College
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