Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Candace White

Candace White

Plainfield,IL

Summary

Motivated professional with a strong work ethic and adaptability. Expertise in problem-solving and customer relationship management, consistently enhancing customer satisfaction. Proven track record of acquiring new skills independently and delivering quality results. Recognized for exceptional communication and teamwork, consistently achieving organizational goals. Eager to embrace new challenges and committed to continuous learning and professional development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Channel Sales Support Specialist

Motorola Solutions
Chicago, USA
02.2022 - 06.2024
  • Trusted partner and valued resource for all sales support needs and business activities within assigned territory. Examples include: managing quote generation, price exception management, lead management, post-sales support requests, sales log credit changes/assignment via Salesforce.
  • Collaborated with go to market teams to drive leads status updates, increasing productivity by 15%, while interfacing appropriately disposition and progression through funnel.(as appropriated)
  • Served as 'voice of the field' and funneled data to management to drive internal process improvement and operational efficiency opportunities, while simultaneously identifying territory/region specific trends requiring attention and support.
  • Prepared multiple sales quotes, created order packages and booked packaged orders daily, compiling data from multiple sources and ensuring customer efficiency 90% of the time.

Customer Care Consultant II

Motorola Solutions Inc.
Schaumburg, USA
08.2020 - 02.2022
  • Assisted users in navigating Motorola Solutions web portals, utilizing Salesforce and Oracle 11i, and consistently communicated within the team to reduce customer effort in future interactions by 10%.
  • Multitasked between customer interactions via calls, chats, and cases, using various systems and applications, placing orders, returns and repair inquiries, maintaining positive customer satisfaction 85% of the time.
  • Provided level 1 and level 2 technical support, ensuring resolution of customer site issues.

Customer Support Specialist

Motorola Solutions Inc.
Schaumburg, USA
01.2007 - 08.2020
  • Maintained over 200 cases per week in a high-stress environment with minimal supervision.
  • Led training for new team members in case management and quality assurance.
  • Implemented new processes to improve communication and build positive relationships with internal business partners.

Education

Liberal Arts Degree -

Governors State University
University Park, IL
06.2006

Skills

  • Business requirements analysis
  • Process improvement strategies
  • Data analysis techniques
  • Cross-functional collaboration
  • Leadership development
  • Workflow optimization
  • Resource allocation management
  • Vendor management expertise
  • Quality assurance practices
  • Strategic planning skills
  • Regulatory compliance oversight

Certification

  • Salesforce Administrator
  • Sandler Sales Training
  • Six Sigma Yellow Belt

Timeline

Channel Sales Support Specialist

Motorola Solutions
02.2022 - 06.2024

Customer Care Consultant II

Motorola Solutions Inc.
08.2020 - 02.2022

Customer Support Specialist

Motorola Solutions Inc.
01.2007 - 08.2020

Liberal Arts Degree -

Governors State University

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