Candace Whitehead
Detroit,MI
Summary
Enthusiastic Paraeducator polished in curriculum delivery, behavior management and teacher support. Adaptable and accommodating professional with hands-on experience assisting instructional support service and classroom teachers. Commended for consistently providing children with necessary learning tools to advance and build knowledge for success.
Overview
8
8
years of professional experience
Work History
Transitional Kindergarten Paraeducator
Lessenger Early Childhood Center
Oak Park, MI
08.2023 - Current
- Assist teacher in carrying out classroom activities
- Perform instructional and classroom management support
- Assist in arrival and departure of students
- Assist teachers with content-area instruction for small groups or with individual students
- Monitor students engaged in independent work or similar activities while the teacher is otherwise occupied
- Assist teachers planning for and conducting classroom activities.
- Provide special help to students who needs one on one instruction
- Prepare instructional materials requiring knowledge of the instructional subject
- Help maintain order and assists in managing the behavior of students
- Adhere to schoolhouse and district employee handbook
Collections Specialist
Michigan First Credit Union
Lathrup Village, MI
03.2022 - 06.2023
- Used a systematic process for identifying delinquent accounts of members/borrowers and follows established methods and procedures immediately responding to delinquent situations with collection activity.
- Prior to contacting the member, review both the account and loan application information to build a profile of the member and understand who they are.
- Maintains good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with
- Investigate possible legal action and collection for delinquent accounts and uncollected checks.
- Reviews collection reports and monitor status of collections and outstanding balances and to evaluate effectiveness of current collection policies and procedures.
- Audited delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to accounts.
Member Services Representative
Zeal Credit Union
Livonia, MI
02.2017 - 08.2021
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Reviewed customer account information to determine current issues and potential solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Clients with information on bank accounts, institutional policies, financial products and related services.
- Processed transactions over the phone.
- Monitored and fulfilled customer banking requests by assessing customer requirements.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ12.2027
Associate of Arts -
Southeastern Iowa Community College
Keokuk, IA05.2008
Skills
- Problem-Solving
- Collaborative and supportive
- Classroom management
- Adaptive
- Patient
- Impersonal
Timeline
Transitional Kindergarten Paraeducator
Lessenger Early Childhood Center
08.2023 - Current
Collections Specialist
Michigan First Credit Union
03.2022 - 06.2023
Member Services Representative
Zeal Credit Union
02.2017 - 08.2021
Bachelor of Science - Elementary Education
Grand Canyon University
Associate of Arts -
Southeastern Iowa Community College
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