Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Williams

HARVEST,USA

Summary

Seeking a position as a () in a professional environment that offers opportunity for career growth and development . Versatile and consistent rehabilitation professional with a proven track record of successfully executing therapeutic exercises and education to clients of disease. Dedicated professional ensures highest levels of care while maintaining full adherence to patients, physician, and family goals. Possesses the ability to connect with patients needs.

Overview

9
9
years of professional experience

Work History

Health Insurance Customer Service Rep I

Empire
01.2021 - 01.2023
  • Answered 50 incoming phone calls to articulate product value to prospective customers and support current policyholders
  • Documented customer interactions and transactions for accurate, up-to-date records
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts
  • Provided primary customer support to internal and external customers
  • Advised customers on required information for claim submissions to progress applications
  • Processed insurance policy cancellations and renewals quickly to meet call time targets
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders

Customer Service Rep I

Empire BCBS Mindlance Tempt Agency
01.2021 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Medical Records Supervisor

Multiple Sclerosis Center Of Atlanta
10.2016 - 03.2021
  • Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures
  • Knowledge of medical terminology
  • Initiates medical record by creating and processing patient care record folder
  • Maintains record availability by processing charts into department; using chart mark-off procedures; facilitating chart location activities
  • Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
  • Keeps health care providers informed by communicating availability or unavailability of record
  • Maintains quality results by following hospital standards
  • Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
  • Maintains patient confidence by keeping patient records information confidential
  • Serves and protects hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and standards
  • Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Care Customer Support Specialist II

Bright Point Urgent, Eagles Landing Parkway
01.2014 - 10.2016
  • Welcomes patients and visitors by greeting patients and visitors, in person or telephone; answering or referring inquiries.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
  • Helps patients in distress by responding to emergencies
  • Protects patients' rights by maintaining confidentiality of personal and financial information
  • Maintains operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed
  • Efficient with EMR system
  • Triage patients
  • Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to attention of unit personnel
  • Verifies patient by reading patient identification
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

High School Diploma -

George Washington Carver High School
Columbus, GA
05.2007

Skills

  • Customer service support
  • Staff Management
  • Policies and procedures
  • Verbal and written communication
  • Business administration
  • Improvement initiatives
  • Negotiation

Timeline

Health Insurance Customer Service Rep I

Empire
01.2021 - 01.2023

Customer Service Rep I

Empire BCBS Mindlance Tempt Agency
01.2021 - 01.2023

Medical Records Supervisor

Multiple Sclerosis Center Of Atlanta
10.2016 - 03.2021

Care Customer Support Specialist II

Bright Point Urgent, Eagles Landing Parkway
01.2014 - 10.2016

High School Diploma -

George Washington Carver High School

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Candace Williams