Candace Williams
Indianapolis,IN
Summary
Dynamic Office Coordinator at Superior Solutions Pest Control LLC with a proven track record in office management and client communication. Expert in planning and organization, I enhanced customer satisfaction by resolving issues efficiently. Skilled in documentation review and team management, I consistently improved operational workflows while maintaining confidentiality and regulatory compliance.
Overview
24
24
years of professional experience
Work History
Office Coordinator
Superior Solutions Pest Control LLC
Indianapolis, IN
07.2024 - 11.2024
- Managed office operations, including scheduling appointments.
- Served as a liaison between clients and office.
- Developed and implemented efficient filing systems to ensure easy access to important documents.
- Handled incoming calls and emails professionally, directing inquiries to appropriate staff members.
- Prepared reports, presentations, and correspondence for internal and external communication purposes.
- Provided administrative support to senior management by handling confidential information with discretion.
- Created employee schedules based on workload demands while ensuring coverage during business hours.
- Served as point of contact between departments facilitating smooth workflow across teams.
- Maintained confidentiality when handling sensitive information such as employee records or financial data.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Provided administrative support for all departments in the organization as necessary.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Collaborated closely with staff to effectively smooth and improve office operations.
State Eligibility Consultant
Division of Family Resources
Indianapolis, IN
09.2023 - 10.2024
- Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
- Keep current on all changes in rules regulations, and guidelines regarding all benefit programs.
- Review all eligibility information provided by clients and staff.
- Examine data matches to find unreported and inconsistent data, make an eligibility decision for appropriate benefits and waiver programs in compliance with federal and state rules, regulations, and policies.
- Other duties include answering incoming calls routed from the call center as well as helping clients in person via the front lobby.
Eligibility Specialist
Knowledge Services
Indianapolis, IN
10.2022 - 09.2023
- Working as an Eligibility Specialist at the Division of Family Resources.
- Daily activities include gathering required information about families in need for assistance programs and conduct interviews in order to determine their eligibility.
- Verify that all information has been gathered accurately and meets the state's policies.
- Obtain release forms and medical records as needed as well as verifying income, assets, and other financial and/or legal documents.
- Review program requirements and regulations with clients.
- Assist clients with the application process and helping them to understand documents that are required for their specific case.
Team Lead
GOODWILL INDUSTRIES
Indianapolis, IN
09.2017 - 09.2022
- Managed and overseen a team of 20 or more employees.
- Created weekly employee schedules.
- Conducted interviews and training.
- Worked with employees to ensure that daily goals are met.
- Assisted site lead with team meetings and employee appreciation.
- Supervised e-commerce employees as well for quality, accuracy, assisted with research, and ensured that the shop area kept clean and organized.
- Assisted in store and in production as needed.
Customer Service Specialist
REPUBLIC SERVICES CUSTOMER SERVICE CENTER
10.2016 - 05.2017
- Accept incoming calls to resolve customer issues.
- The types of calls included scheduling, informational, solving billing questions and disputes and taking payments.
- Was expected to take an active part with providing input, information, and feedback during weekly team meetings.
Cafe Assistant
ST LAWRENCE CATHOLIC SCHOOL
09.2014 - 07.2016
- Prepare and serve breakfast as well as supervising students before the start of the school day.
- Prepare and serve lunch to students.
- Assist with meal planning and cleaning duties at the end of shift.
Certified Nursing Assistant
IU HEALTH METHODIST HOSPITAL
03.2012 - 01.2014
- Assist patients with daily activities as needed.
- Assisting physicians and nurses with minor procedures.
- Documenting, provide customer service and support for patients' families.
Certified Nursing Assistant
WESTSIDE NURSING HOME
03.2010 - 01.2012
- Assist residents on long term care and alzheimer's units with daily activities as needed.
- Provide assistance and support to residents' families.
Certified Nursing Assistant
WESTPARK NURSING HOME
02.2008 - 03.2010
- Assist residents on rehab unit with daily activities as needed.
- Provide assistance and support to residents' families.
Self Employed
SELF EMPLOYED
01.2007 - 01.2009
- Began and managed a child care service for neighborhood children.
- Prepared and served meals and refreshments along with regulating rest periods.
- Organized and participated in recreational activities such as field trips and games.
- Provided support of the children's emotional and social development, encouraging understanding of others and self-concepts.
Telephone Operator/trainer
SIGNIUS COMMUNICATIONS
01.2001 - 01.2008
- Company Overview: A company that specializes as an answering service for clients such as doctors' offices, attorneys, information commercials, apartment complexes, and private individuals.
- Began as a customer service representative advancing during my career into Team Leader/Trainer.
- Managed a team of eight associates, identifying changes in call volume so that average handle time, workload, and additional factors were adjusted to maximize team effectiveness.
- Interacted with various businesses for problem resolution and intricate customer inquiries.
- A company that specializes as an answering service for clients such as doctors' offices, attorneys, information commercials, apartment complexes, and private individuals.
Education
ASSOCIATE DEGREE - Psychology
IVY TECH COMMUNITY COLLEGE
Indianapolis, IN01.2018
HIGH SCHOOL DIPLOMA - General Studies
BEN DAVIS HIGH SCHOOL
05.1997
Skills
- Planning & Organization
- Time management
- Documentation review
- Microsoft Word
- Sales
- Team Management
- Verbal Communication
- Interviewing
- Communication skills
- Written Communication
- New hire orientation
- Eligibility determination
- Report preparation
- Client communication
- Document management
- Regulatory compliance
- Office organization
- Scheduling appointments
- Customer service
- Problem solving
- Administrative support
- Training and coaching
- Data entry
- MS office suite
- Office management
References
References available upon request.
Timeline
Office Coordinator
Superior Solutions Pest Control LLC
07.2024 - 11.2024
State Eligibility Consultant
Division of Family Resources
09.2023 - 10.2024
Eligibility Specialist
Knowledge Services
10.2022 - 09.2023
Team Lead
GOODWILL INDUSTRIES
09.2017 - 09.2022
Customer Service Specialist
REPUBLIC SERVICES CUSTOMER SERVICE CENTER
10.2016 - 05.2017
Cafe Assistant
ST LAWRENCE CATHOLIC SCHOOL
09.2014 - 07.2016
Certified Nursing Assistant
IU HEALTH METHODIST HOSPITAL
03.2012 - 01.2014
Certified Nursing Assistant
WESTSIDE NURSING HOME
03.2010 - 01.2012
Certified Nursing Assistant
WESTPARK NURSING HOME
02.2008 - 03.2010
Self Employed
SELF EMPLOYED
01.2007 - 01.2009
Telephone Operator/trainer
SIGNIUS COMMUNICATIONS
01.2001 - 01.2008
ASSOCIATE DEGREE - Psychology
IVY TECH COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - General Studies
BEN DAVIS HIGH SCHOOL
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