Candace Williams Davis
Freeport,United States
Summary
Creative, skilled, and detail-oriented individual with 14+ years of experience in back-office management and 5 years of experience in executive support while developing processes and training support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Location Supervisor
Eastern Credit Union Co-operative Society Limited
Trinidad & Tobago
05.2009 - 12.2020
- Assisted managers with monthly operating reports
- Transformed departmental operations through aggressive process overhaul and attention to quality
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff through mentorship
- Employee training processes to improve operational efficiency.
- Directed floor operations in busy center handling over 45 daily inquiries.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Responded to customer calls and emails to answer questions about products and services.
Administrative Assistant
Rhino Marketing Limited
Trinidad & Tobago
04.2004 - 06.2006
- Optimize personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Accurately monitoring payroll, invoicing and budgeting
- Provided administrative support, including answering phone calls, responding to emails and preparing correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
MBA -
Anglia Ruskin University
United Kingdom07.2021
Graduate Certificate in Social Work -
University of The West Indies
Trinidad, Tobago06.2012
High School Graduate -
Pleasantville Senior Comprehensive
Trinidad, Tobago06.2003
Skills
- Attention to detail
- Empathy
- Team leadership
- Flexibility
- Effective Communications
- Conflict Resolution
- Client relationships
- Business Development
- Technical proficiency
Certification
BLS Certificate
Phlebotomy Certification
Enrichment Certificates
- General Management, Cipriani College of Labor, Trinidad, Tobago
- Emotional Intelligence and Customer Service, Cuna Caribbean Mutual Group, Trinidad, Tobago
- Professional member service and Frontline basics, Cuna Caribbean Mutual Group, Trinidad, Tobago
- Phlebotomy, TIA School of Medical Health, Garden City, New York
Personal Information
Work Permit: fully authorized to work in the United States
Languages
English
Timeline
Member Service Location Supervisor
Eastern Credit Union Co-operative Society Limited
05.2009 - 12.2020
Administrative Assistant
Rhino Marketing Limited
04.2004 - 06.2006
MBA -
Anglia Ruskin University
Graduate Certificate in Social Work -
University of The West Indies
High School Graduate -
Pleasantville Senior Comprehensive