Candace Williams Davis
Freeport,United States
Summary
Creative, skilled, and detail-oriented individual with 14+ years of experience in back-office management and 5 years of experience in executive support while developing processes and training support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Location Supervisor
Eastern Credit Union Co-operative Society Limited
2009.05 - 2020.12
- Assisted managers with monthly operating reports
- Transformed departmental operations through aggressive process overhaul and attention to quality
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff through mentorship
- Employee training processes to improve operational efficiency.
- Directed floor operations in busy center handling over 45 daily inquiries.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Responded to customer calls and emails to answer questions about products and services.
Administrative Assistant
Rhino Marketing Limited
2004.04 - 2006.06
- Optimize personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Accurately monitoring payroll, invoicing and budgeting
- Provided administrative support, including answering phone calls, responding to emails and preparing correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
MBA -
Anglia Ruskin University
United Kingdom07.2021
Graduate Certificate in Social Work -
University of The West Indies
Trinidad, Tobago06.2012
High School Graduate -
Pleasantville Senior Comprehensive
Trinidad, Tobago06.2003
Skills
- Attention to detail
- Empathy
- Team leadership
- Flexibility
- Effective Communications
- Conflict Resolution
- Client relationships
- Business Development
- Technical proficiency
Certification
BLS Certificate
Phlebotomy Certification
Enrichment Certificates
- General Management, Cipriani College of Labor, Trinidad, Tobago
- Emotional Intelligence and Customer Service, Cuna Caribbean Mutual Group, Trinidad, Tobago
- Professional member service and Frontline basics, Cuna Caribbean Mutual Group, Trinidad, Tobago
- Phlebotomy, TIA School of Medical Health, Garden City, New York
Personal Information
Work Permit: fully authorized to work in the United States
Languages
English
Timeline
Member Service Location Supervisor
Eastern Credit Union Co-operative Society Limited
2009.05 - 2020.12
Administrative Assistant
Rhino Marketing Limited
2004.04 - 2006.06
MBA -
Anglia Ruskin University
Graduate Certificate in Social Work -
University of The West Indies
High School Graduate -
Pleasantville Senior Comprehensive
BLS Certificate
Phlebotomy Certification
Similar Profiles
Marcia QuammieMarcia Quammie
Manager at Agricola Credit Union Co Operative Society LimitedManager at Agricola Credit Union Co Operative Society Limited
Michelle DicksonMichelle Dickson
Member Service Representative 11 at TECU Credit Union Co-operative SocietyMember Service Representative 11 at TECU Credit Union Co-operative Society
DONNA HOVELLDONNA HOVELL
Accounts Supervisor at PSCU Credit union co-operative societyAccounts Supervisor at PSCU Credit union co-operative society