Candace Wilson
Troy
Summary
Experienced with managing clinical office environments, ensuring seamless daily operations and patient satisfaction. Utilizes effective communication and leadership skills to drive team performance and operational efficiency. Track record of implementing process improvements and maintaining high standard of care.
Knowledgeable clinical office manager with strong background in clinical office management. Known for effectively overseeing daily operations and improving office efficiency. Demonstrated expertise in staff coordination and patient scheduling, ensuring smooth workflow and exceptional patient care.
Overview
19
19
years of professional experience
Work History
Clinical Office Manager
Premier Pain Management
02.2011 - Current
- Assisted and supervised in the development and growth of a single physician clinic, performing approximately ten injections per day, including epidural, facet injection, radio frequency ablation, major joint injection.
- Supervise staff of medical assistants; train assistants in procedure protocol, fluoroscopic guidance and sterile technique, make sure assistants are meeting physicians needs
- Coordinate patient care including but not limited to; patient prescription maintenance - verify RX, drug interactions. Procedure scheduling, patient follow up post procedure, patient record management
- Procedure set up; obtain consent, prep patient, set up procedure room, draw meds, operate devices, maintain sterile procedure and autoclave
- Supply management; coordinate procedure schedules with sales reps, negotiate disposable pricing, purchase supplies while being conscientious about not over spending, manage and track usage and inventory for all supplies
- Managed expense reports accurately and promptly submitted reimbursements requests to ensure timely compensation for staff-related expenses.
- Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
- Increased patient retention rates by consistently providing exceptional customer service through active listening and prompt resolution of concerns or complaints.
- Oversaw staff recruitment process, ensuring the hiring of highly qualified candidates who contributed significantly to the practice''s growth and success.
- Improved communication between medical providers and patients by creating an organized system for message relay and followup.
- Established strong relationships with vendors and suppliers to secure competitive pricing on medical supplies, ultimately lowering overall costs for the practice.
- Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
- Negotiated contracts with third-party service providers such as laboratories and imaging centers for cost-effective outsourcing of specialized services while maintaining high-quality care.
Clinical Office Manager
The Pain Center
08.2006 - 01.2010
- Assisted and supervised in the development and growth of a single physician clinic, performing approximately ten injections per day, to a large multiple site clinic performing up to forty procedures per day including; injections, radiofrequency nerve ablations, spinal cord stimulators, discograms, percutaneous discectomies, vertebroplasties and ultrasound guided injections.
- Supervise staff of three medical assistants; train assistants in procedure protocol, fluoroscopic guidance and sterile technique, make sure assistants are meeting physicians needs
- Coordinate patient care including but not limited to; patient prescription maintenance - verify RX is warranted, amounts are not exceeded, drug interactions and prepare for doctor signature - procedure scheduling, patient follow up post procedure, patient record management
- Procedure set up; obtain consent, prepare patient for procedure, set up procedure room, draw meds, operate devices, maintain sterile procedure and autoclave
- Supply management; coordinate procedure schedules with sales reps, negotiate disposable pricing, purchase supplies for new office while being conscientious about not over spending, manage and track usage and inventory for all supplies
- Marketing; prepare monthly newsletter, coordinate with printer and copy service on distribution of newsletter
Education
History/English
Macomb Community College
Clinton Township, MI01.2005
High School Diploma - undefined
Chippewa Valley High School
Clinton Township, MI01.1999
Skills
- Performance evaluation and feedback
- Continuous learning and development
- Clinical workflow optimization
- Clinical operations management
- Staff supervision and training
- Vendor relationship management
- Electronic health records management
- HIPAA compliance
- Office administration
- Medical terminology
- Records management
- Patient relations
- Problem-solving abilities
- Multitasking Abilities
Timeline
Clinical Office Manager
Premier Pain Management
02.2011 - Current
Clinical Office Manager
The Pain Center
08.2006 - 01.2010
High School Diploma - undefined
Chippewa Valley High School
History/English
Macomb Community College
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