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Candace Wood
Manager
Mooresville,NC
Summary
Dedicated Community Director with 10 year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Proactive and industrious with proficiency in Yardi.
Overview
34
34
years of professional experience
1
1
Language
Work History
Community Director
Hawthorne Residential Partners
01.2023 - 04.2024
- Oversaw property management operations, ensuring timely maintenance and exceptional living conditions for residents.
- Championed resident satisfaction initiatives, resulting in increased retention rates and positive feedback from tenants.
- Developed comprehensive annual budgets, optimizing resource allocation for maximum community impact.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service delivery.
- Implemented effective marketing strategies to attract new residents and maintain high occupancy rates.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Community Director
Highmark Residential
06.2022 - 01.2023
- Provided leadership, guidance and support to staff members.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Increased occupancy rate 95% with improved marketing and tenant relations strategies.
- Served as a liaison between residents and upper management, addressing concerns promptly and effectively advocating on their behalf.
- Developed comprehensive annual budgets, optimizing resource allocation for maximum community impact.
- Ensured compliance with federal, state, and local regulations governing property management and tenant rights.
- Oversaw property management operations, ensuring timely maintenance and exceptional living conditions for residents.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service delivery.
Assistant Community Director
Highmark Residential
02.2019 - 06.2022
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Collected rent and utilities for 299 unit property and maintained 2% delinquency rate.
- Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
Hospitality Worker
Hickory Tavern
10.2018 - 07.2022
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Property Manager
Cedar Management Group
04.2015 - 02.2019
- Conducted regular site visits to a full portfolio of 16 properties to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Responsible for all cash management functions consisting of accounts receivables, accounts payable, cash receipts and reimbursements for Board of Directors expenses
- Solicit bids and manage vendors, contractors, and service contracts to minimize cost and maximize value.
- Ensure compliance with Association governing documents and NC State Statutes are upheld.
Sales Consultant
Sona MedSpa
10.2013 - 11.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
General Manager
Lenscrafters
03.2010 - 07.2012
- Delivered yearly 2.5M profitability goals at each location.
- Direct reports at each location included 5 sales and lab managers, as well as 10 staff & opticians.
- Ranked in top five of nation for customer compliments and positive feedback on client in-store experience.
- Successfully increased sales in two below profit locations with a marked increase in customer base.
- Created and maintained a culture of accountability with active coaching and performance management.
Store Manager
Bath and Body Works
08.2006 - 02.2010
- District Talent Lead for Salisbury, Birkdale, Northlake and Southpark mall
- Managed team of 40 sales associations and 4 managers to deliver exceptional customer experience
- Consistently exceeded monthly, quarterly and annual sales goals with active coaching of proven sales process and continued professional development.
Senior Assistant Manager
Ann Taylor Loft
01.2005 - 01.2006
Director
Chesterbrook Academy
01.1999 - 01.2004
Swim Instructor
University YMCA
01.1998 - 01.1999
Childcare Assistant
LaPetite Academy
01.1995 - 01.1996
Executive Assistant
Citicorp Credit Services
01.1990 - 01.1995
Education
Bachelors of Arts in Psychology -
University of Missouri Kansas City
01.1996
Skills
- Operations Management
- Business Development
- Capital Projects Management
- Event Management
- Financial budgeting and reporting
- Critical Thinking
- Decision-Making
- Creative and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Worldwide Women's Association
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionSoftware
Microsoft Excel
Yardi
Knock CRM
Interests
Advocate of Children's Rights
Advocate of Women's Development
Accomplishments
- Supervised team of six staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Community Director
Hawthorne Residential Partners
01.2023 - 04.2024
Community Director
Highmark Residential
06.2022 - 01.2023
Assistant Community Director
Highmark Residential
02.2019 - 06.2022
Hospitality Worker
Hickory Tavern
10.2018 - 07.2022
Property Manager
Cedar Management Group
04.2015 - 02.2019
Sales Consultant
Sona MedSpa
10.2013 - 11.2014
General Manager
Lenscrafters
03.2010 - 07.2012
Store Manager
Bath and Body Works
08.2006 - 02.2010
Senior Assistant Manager
Ann Taylor Loft
01.2005 - 01.2006
Director
Chesterbrook Academy
01.1999 - 01.2004
Swim Instructor
University YMCA
01.1998 - 01.1999
Childcare Assistant
LaPetite Academy
01.1995 - 01.1996
Executive Assistant
Citicorp Credit Services
01.1990 - 01.1995
Bachelors of Arts in Psychology -
University of Missouri Kansas City
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