Candace Yazzie
Winslow,AZ
Summary
Risk management professional with comprehensive understanding of financial risk assessment and mitigation. Adept at identifying and analyzing potential risks, implementing robust risk management strategies, and fostering collaboration to achieve organizational goals. Known for adaptability and reliability in dynamic environments, combined with strong analytical skills and keen eye for detail. Ability to work independently in a team environment. Searches for the best solutions, even after obvious solutions have been identified. Responds positively to demanding situations. Calmly and effectively balances multiple competing priorities. Has excellent customer service skills, as well as organizational skills. Extensive computer skills: Microsoft Suite such as MS Word and Excel, email and various Database programs.
Overview
23
23
years of professional experience
Work History
Senior Payments Risk Analyst
Mindbody, Inc.
12.2018 - Current
- Oversaw organizational efforts to prevent, detect, identify and resolve fraudulent activities by customers and outside agents
- Reviewed and investigated high risk transactional activities and determined appropriate action for resolution
- Worked with various departments and collaborated with peers to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud
- Conducted detailed risk analysis to identify and mitigate financial losses
- Provided excellent and quality customer service to clients and acted as an escalation point for Merchant Support Specialists
- Managed independent scheduling of projects and attended risk conferences and webinars to increase my skills in risk management
- Maintained continued communication with customers throughout risk management
Senior Risk Analyst
North American Bancard
05.2017 - 07.2018
- Daily analysis and monitoring of high-risk credit card transactions and/or credit card fraud
- Routinely investigates and identifies trends ensuring minimal loss
- Continued communication and dialog with merchants, account teams, and consumers regarding account status such as restrictions, reserves, and cancellations
- Act as the liaison between all levels of account teams and end-users
- Contribute to key projects and work closely with the management team where key Fraud Preventions solutions and initiatives are identified and proposed
- Develop and maintain vendor relations
- Utilize external and internal risk management tools/software
- Evaluated third-party vendors for potential risks, ensuring the organization's resources were protected from external threats.
Credit Risk Analyst
TransFirst LLC
11.2013 - 05.2017
- Analyzed commercial accounts by reviewing internal and external information to re-underwrite customer's account
- Wrote commercial customers to request information like financials statement, shipping/delivery info., marketing brochures
- Routinely investigated ensuring minimal loss potential
- Outbound and incoming calls made to/from merchants and cardholders directly
Financial Crimes Specialist II
Wells Fargo Bank N.A.
06.2008 - 02.2011
- Managed inflow and outflow of work in production environment
- Extensive knowledge of banking and government regulations in deposit processing
- Successfully built outer-office relationships to assist in investigatory practices
- Routinely investigated Wells Fargo accounts, ensuring minimal loss potential
- Analyzed work using sound judgment to distinguish fraudulent account activity
Fraud Specialist III
Wells Fargo Bank N.A.
06.2002 - 06.2008
- Gathered and documented information to assist in resolving customers claims
- Provided training and leadership to new customer service rep while enriching my leadership and teamwork skills
- Worked on variety of online systems VROL, DAT, Etran, etc
- Maintained customer satisfaction through all service interactions
- Notified customers of their results in accordance with Regulation E guidelines
- Worked with mangers to analyze problems and determines their root causes in the claim
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Education
Some College (No Degree) -
Rio Salado Community College
Phoenix, AZSkills
- Fraud detection
- Risk assessment
- Data analysis
- Transaction monitoring
- Regulatory compliance
- Customer service
- Team collaboration
- Vendor management
- Communication skills
- Attention to detail
- Microsoft Excel
- Problem solving
Timeline
Senior Payments Risk Analyst
Mindbody, Inc.
12.2018 - Current
Senior Risk Analyst
North American Bancard
05.2017 - 07.2018
Credit Risk Analyst
TransFirst LLC
11.2013 - 05.2017
Financial Crimes Specialist II
Wells Fargo Bank N.A.
06.2008 - 02.2011
Fraud Specialist III
Wells Fargo Bank N.A.
06.2002 - 06.2008
Some College (No Degree) -
Rio Salado Community College
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