CANDACE HUNT
Houston,TX
Summary
A seasoned Business Analyst with over 15 years of results driven experience. In-depth experience with the software development lifecycle (SDLC), business process analysis, and research analysis. Dedicated professional who believes in effective communication to develop lasting solutions. Successfully implemented projects in IT, Insurance, Finance, Healthcare, and Consulting. Experience in various SDLC Methodologies: Waterfall, Agile, and Enterprise System Delivery (ESDm). Expert on business and systems requirements, robotic process automation, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
NASA AMES Research Center
06.2023 - Current
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient enhancements to the Natural Life Sciences Portal tool.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Created and developed detailed work plans to meet business priorities and deadlines.
Business Transformation Consultant (RPA Analyst)
IBM
01.2022 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed customized RPA tools tailored to specific client requirements, ensuring optimal results in each unique situation.
- Conducted thorough risk assessments during the planning phase of each project, identifying potential challenges and formulating mitigation strategies accordingly.
- Evaluated existing business processes for potential areas of improvement through automation, delivering detailed reports with recommendations for action steps.
Sr. Business Systems Consultant (RPA Analyst)
Wells Fargo Bank, N.A.
04.2020 - 12.2021
- Worked closely with IT teams for seamless integration of RPA solutions into existing infrastructure, minimizing disruptions during implementation.
- Acted as a subject matter expert on RPA for both internal colleagues and external clients, providing valuable insights and guidance on best practices in the field.
- Developed comprehensive documentation detailing all aspects of the implemented robotic process automations, facilitating efficient knowledge transfer and maintenance.
- Conducted thorough risk assessments during the planning phase of each project, identifying potential challenges and formulating mitigation strategies accordingly.
- Reduced manual workloads for team members through the development of automated workflows, enabling greater productivity.
Business Process Engineer
Wells Fargo
03.2019 - 04.2020
- Developed comprehensive documentation for new processes, ensuring seamless transitions for team members.
- Established strong relationships with internal stakeholders, facilitating open communication channels between departments.
- Used standard methodologies and tools to document processes and procedures.
Program Management Advisor
Cigna-HealthSpring
04.2018 - 03.2019
- Implemented a standardized Explanation of Benefits (EOB) delivery structure across all programs, enhancing visibility for executive stakeholders into ongoing initiatives'' progress and health metrics.
- Facilitated stakeholder meetings to review progress reports, address concerns, and align on strategic objectives.
- Collaborated closely with subject matter experts from various departments to ensure a smooth implementation of the new EOB template
Program Quality Advisor
CVS Health
12.2016 - 05.2018
- Facilitated communication and collaboration between departments to help business function smoothly.
- Championed a culture of continuous improvement by fostering open communication channels among team members for sharing feedback, ideas, and concerns.
- Enhanced customer satisfaction levels with streamlined processes that reduced response times and improved service quality.
- Conducted thorough assessments of existing processes using tools such as value stream mapping, process flow diagrams, and root cause analysis.
IT Business Analyst
CVS Health
06.2015 - 12.2016
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated with stakeholders to identify business needs and data sources.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Specialist, Bus. Consulting
Nationwide Mutual Insurance Company
01.2013 - 06.2015
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Championed a culture of continuous improvement by fostering open communication channels among team members for sharing feedback, ideas, and concerns.
- Recommended improvements for cross-functional projects and processes.
Senior Business Information Analyst
Nationwide Mutual Insurance Company
10.2008 - 12.2012
- Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Education
J.D. - Law
Capital University Law School
Columbus, OHPost-Baccalaureate Certification - Law (Pre-Law)
Capital University Law School
Columbus, OH08.2008
Bachelor of Arts - English Literature
The Ohio State University
Columbus, OH06.2007
Associate of Science - Political Science
Miami University
Oxford, OH12.2004
Skills
- Requirements Gathering
- Stakeholder Management
- Enterprise Resource Planning
- Business process improvement
- Gap analysis
- Data Mapping
- Automation testing
- API Integration
- Natural Language Processing
- Process automation design
- Release planning
- Product Backlog Management
- Roadmap development
Deliverables
Template Design: Business Requirements Document (BRD), Solution Requirements Documents (SRD), Functional Requirements Document (FRD), Process Design Document (PDD). Solution Design Document (SDD), Requirements Traceability Matrix (RTM), Test Plans, Test Cases, Use Cases, JAD/RAD Session Observations, Standard Operation Procedures (SOPs), Meeting Agenda, Meeting Minutes, Job Aids, Process Intake Questionnaire, InfoPath Forms, Lotus Notes Stationary, Outlook Stationary, Responsible, Accountable, Consulted, and Informed RACI charts, Process Maps
Documentation: Business Requirements Document (BRD), Solution Requirements Documents (SRD), Functional, Requirements Document (FRD), Process Design Document (PDD). Solution Design Document (SDD), Requirements Traceability Matrix (RTM), Test Plans, Test Cases, Use Cases, JAD/RAD Session Observations, Standard Operation Procedures (SOPs), Process Intake Questionnaire, RPA Complexity Matrix, RACI charts, Lotus Notes Stationary, Outlook Stationary
PowerPoint Decks: Project Kick-Off, Use Case Roadmaps, Project Status Updates - Weekly/Monthly/On-Demand, Communication Plans, Custom ad-hoc slides as-needed
Certification
- Scrum Product Owner, upGrad - Anticipated May 2024
- Solution Professional, Celonis - December 2022
- Technical Training, Interface - October 2013
- Process Champion, Nationwide Mutual Insurance Company - June 2013
Timeline
Lead Business Analyst
NASA AMES Research Center
06.2023 - Current
Business Transformation Consultant (RPA Analyst)
IBM
01.2022 - Current
Sr. Business Systems Consultant (RPA Analyst)
Wells Fargo Bank, N.A.
04.2020 - 12.2021
Business Process Engineer
Wells Fargo
03.2019 - 04.2020
Program Management Advisor
Cigna-HealthSpring
04.2018 - 03.2019
Program Quality Advisor
CVS Health
12.2016 - 05.2018
IT Business Analyst
CVS Health
06.2015 - 12.2016
Specialist, Bus. Consulting
Nationwide Mutual Insurance Company
01.2013 - 06.2015
Senior Business Information Analyst
Nationwide Mutual Insurance Company
10.2008 - 12.2012
J.D. - Law
Capital University Law School
Post-Baccalaureate Certification - Law (Pre-Law)
Capital University Law School
Bachelor of Arts - English Literature
The Ohio State University
Associate of Science - Political Science
Miami University
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