Candace Young
Bridgeport,CT
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
27
27
years of professional experience
Work History
Customer Care Associate
Health Advocate Inc
07.2022 - Current
- Answer a variety of incoming calls from members regarding their healthcare questions and other injuries they may have.
- Build rapport with callers using a friendly and professional manner.
- Verify/collect demographics and update system as necessary.
- Determined and execute the best resolution to assist the member based on their needs or requests.
- Connect members to appropriate areas both internally and externally.
- Manage tasks with timely follow-up per policies, which involve interactions with members, providers, insurance carriers and other vendors.
- Efficient with Memphis health system.
- Trained new onboarding employees.
Receptionist Registrar
Cardiology Associates of Fairfield County
06.2019 - 07.2022
- Greet patients and visitors, checks patients in and out, and obtain necessary documentation.
- Collects co-payments and reconciles all daily reports and deposits for accuracy.
- Managed over 50 patient calls per day.
- Route incoming mail and messages to relevant personnel without delay.
- Proficient with systems Epic, Athena and Nextgen.
- Obtains and verifies insurance authorizations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
Receptionist/Medical Assistant
Medical Specialist of Fairfield - Hematology
06.2018 - 06.2019
- Checks patients in and out, and obtain necessary documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
Clinical Support Coordinator
VNS of CT
05.2016 - 05.2018
- Scheduling Admissions, Resumptions of cares and skilled nursing visits for all RN's, LPN's and Per Diems.
- Received and appropriately triaged phone calls or requests from hospital-based physicians.
- Received and reviewed inpatient and outpatient reports.
- Reaching out to different hospitals to confirm patient discharge for agency admission.
HHA support coordinator
VNS of CT
06.2013 - 05.2016
- Scheduling all Home Health Aides/CNA's for home care visits
- Completing all payroll timesheets for Home Health Aides/CNA's
- Entering in recertification orders for patients with Home Health Aide services
Medical Records Processor
VNS of CT
11.2008 - 06.2013
- Obtaining signatures from physicians for billing purposes via phone calls and or fax.
- Tracking (every 10 days) to see if physicians have met Medicare guidelines by completing all 'face to face' documentation.
- Covered front-end receptionist when off.
- Arranged packets for all Nurse's/CNA's needed for home care visits.
Family Care Visiting Nurse
Stratford
03.2007 - 09.2008
- Managing and updating patient information in the central data base
- Managing compliance with the patient's insurance and tracking available benefits for billing purposes
- Maintaining accurate payroll changes and recording visits
- Transcribing voicemails
- Communicating with appropriate staff to validate services especially for billing purposes
Medical Assistant
Fairfield County Woman Health Associates
07.2004 - 03.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Administrative Assistant
Eisenhower Center
01.1998 - 01.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Medical assistant -
Porter and Chester Institute
Stratford, CT03.2004
High School Diploma -
Kolbe Cathedral High School
Bridgeport, CT06.2002
Skills
- Call center experience
- Reporting and analysis
- Customer Service
- Documentation And Reporting
- Appointment Scheduling
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Timeline
Customer Care Associate
Health Advocate Inc
07.2022 - Current
Receptionist Registrar
Cardiology Associates of Fairfield County
06.2019 - 07.2022
Receptionist/Medical Assistant
Medical Specialist of Fairfield - Hematology
06.2018 - 06.2019
Clinical Support Coordinator
VNS of CT
05.2016 - 05.2018
HHA support coordinator
VNS of CT
06.2013 - 05.2016
Medical Records Processor
VNS of CT
11.2008 - 06.2013
Family Care Visiting Nurse
Stratford
03.2007 - 09.2008
Medical Assistant
Fairfield County Woman Health Associates
07.2004 - 03.2007
Administrative Assistant
Eisenhower Center
01.1998 - 01.2000
Medical assistant -
Porter and Chester Institute
High School Diploma -
Kolbe Cathedral High School
Similar Profiles
Riletta CoxRiletta Cox
Remote Triage Nurse - OB GYN/Womens and Family at Atrium Health/Advocate HealthRemote Triage Nurse - OB GYN/Womens and Family at Atrium Health/Advocate Health
Aislynn LathanAislynn Lathan
Public Safety Officer at Atrium Health / Advocate HealthPublic Safety Officer at Atrium Health / Advocate Health
Michael TitchenalMichael Titchenal
Medical Laboratory Technician at Atrium Health / Advocate healthMedical Laboratory Technician at Atrium Health / Advocate health
Dwayne HallDwayne Hall
Fraud Prevention Specialist at M&T BankFraud Prevention Specialist at M&T Bank
Mariana HernandezMariana Hernandez
Before and After School Care Assistant at Eason Community CennterBefore and After School Care Assistant at Eason Community Cennter