CANDACE Williams
Okarche,Oklahoma
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Support Corridinator/Assistant Manager
Loves Travel Stop And Country Stores
04.2022 - Current
- Coordinated with General Manager in different operational issues and promotional activities
- Monitored employee productivity and optimized procedures to reduce costs
- Inventory Control/Ordering
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Recruitment of new team members
Resturant General Manager
Loves Travel Truck Stop
01.2023 - 01.2024
- Forecast and track KPI
- Maintained friendly and professional customer interactions
- Recruitment and assessment of employee performance and develop improvement plans
- Created strategies to develop and expand existing customer sales, while controlling costs
- Gathered and reviewed customer feedback to improve operations.
NCS Administration Specialist
Paycom Payroll
10.2021 - 04.2022
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Provided comprehensive support to management teams during key projects, ensuring deadlines were met and objectives achieved.
Travel Agent
Dugans Travels
05.2012 - 10.2021
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Conducted informative presentations at trade shows and other events to promote the agency''s services to a wider audience.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Community Developer
Empower Cherokee of Georgia
10.2018 - 05.2020
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Enabled community partnership and communication with internal stakeholders
- Developed and executed timelines, deliverables and reporting of key metrics to drive success against platform objectives
- Actively worked with Board of Directors and Stakeholders on special projects (fundraising).
Education
Business Management -
Chattahoochee Technical College
05.2020
Diploma -
El Reno High School
05.2000
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Cost Reduction
- Operations Management
- Recruiting and Interviewing
- Task Delegation
- Product and Service Knowledge
- Customer Rapport
- Budgeting and Finance
- Customer Relationship Management (CRM)
- Retail Operations Management
- MS Office
Accomplishments
Leadership Cherokee and Top 10 in 10 Nominee
Volunteer Experience
- Relay For Life, Team Captain, 08/01/16, 03/01/20, Serve as team treasurer, facilitate team meetings and organize fundraisers., Attend county meetings.
- Cherokee Impact Soccer Association, Select boys 03 team manager, 07/01/16, 05/01/17, Coordination of all game day schedules, manage all team financials, and serve as moderator between the parent's and Cherokee Impact.
- Girl Scouts of Greater Atlanta, Co-Leader, 08/01/09, 07/01/16, Served as Co-Leader for 2 troops., Managed fall fundraiser 2 years.
Timeline
Resturant General Manager
Loves Travel Truck Stop
01.2023 - 01.2024
Support Corridinator/Assistant Manager
Loves Travel Stop And Country Stores
04.2022 - Current
NCS Administration Specialist
Paycom Payroll
10.2021 - 04.2022
Community Developer
Empower Cherokee of Georgia
10.2018 - 05.2020
Travel Agent
Dugans Travels
05.2012 - 10.2021
Business Management -
Chattahoochee Technical College
Diploma -
El Reno High School
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