Summary
Overview
Work History
Education
Skills
Baggage Safety Bulletin
Professional References
Timeline
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Candace L. K. Fairley

McDonough,GA

Summary

Safety-oriented professional who is systematic about assessing and improving worker conditions through short- and long-term monitoring strategies. Highly analytical, observant and skilled at identifying and resolving diverse concerns. Excellent inspection and documentation skills. Hardworking and reliable with strong ability in team-leading. Offering a unique and effective leadership approach by acknowledging, aligning and assuring both employees' and customers' concerns will be addressed. Highly organized, proactive and punctual with team-oriented mentality.

Overview

11
11
years of professional experience

Work History

Operations Service Manager

Delta Air Lines, Inc
Atlanta, GA
05.2023 - Current
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created employee work schedules to keep shifts properly staffed.
  • Motivated and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Hired and trained service department staff to drive performance.
  • Monitored employee performance through key metrics analysis.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
  • Inspected premises and work of personnel to identify issues or non-conformity.
  • Coordinated off-site medical care and drug and alcohol testing for employees.
  • Investigated reported and identified compliance issues against accepted standards.
  • Issued clear warnings to violators, outlining infractions, penalties and remediation steps.

Ground Safety Advocate

Delta Air Lines, Inc
Atlanta, GA
12.2022 - Current
  • Perform Safety Risk Assessments
  • Provide peer to peer coaching on safety hazards, ensuring operational compliance.
  • Subject Matter Expert on the GOM in ACS and DCOM in CGO
  • Pioneered the L2L/L2L Lite collaboration with the GSA Role to come in and teach newly promoted OSMs and recently promoted OSMs about the GSA role and the importance of upper management relationships.
  • Facilitate 1:1 and group meetings with OSMs/Station Managers to review Safety Risk Assessments and trends that are seen in designated areas.
  • Observe and coach new and seasoned employees in proper safety procedures to minimize accidents with proper behaviors.
  • Participate in business safety committee meetings and health and safety observations.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Lead operational briefings regarding safety and changes to the GOM
  • Perform other ALA qualified duties as operationally needed

Lead Cargo DGAA

Delta Air Lines, Inc
Atlanta, GA
09.2021 - 12.2022
  • Acceptance and Handling of Incoming and Outgoing Cargo Shipments.
  • Screen, Assign and load Cargo shipments for transport on assigned flights.
  • Verify Known Shipper Information
  • Ensure complete and accurate information of each shipment and notate any Dangerous Goods/create NOTOC and fill in checklists as needed.
  • Cross-Trained in both warehouse duties as well as frontline duties
  • Oversee daily operations and assign tasks as needed to ensure a smooth operation.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Tracked and traced air shipments in order to maintain current status information.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Maintained yard appearance, keeping ground clean and clear.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Inspected lifts before use to prevent damage to goods.

Insurance Sales Agent

GEICO
Honolulu, HI
09.2020 - 09.2021
  • Achieved repeat business and referrals through personalized services.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Upsold products to policyholders and potential new clients.
  • Responded to inquiries and explained product features and service advantages to potential customers.

Ramp Agent

Delta Air Lines, Inc
Atlanta, GA
04.2017 - 09.2021
  • Load/unload cargo, baggage and freight in Aircrafts according to the GOM.
  • Wing walk aircrafts to and from the gates at scheduled times to maintain high customer satisfaction in a safe manor according to the GOM.
  • Help check aircrafts for damage and report any issues to ALA immediately.
  • Make sure aircrafts are chocked, hooked up to Power, Air and water levels are topped off according to the GOM.
  • Load/Unload Flights according to Load Desk/Planner.
  • Ensure accurate weights/balances of flight loads.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Operated equipment to support on-ground operations in between flights.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.

Personal Secretary

Christian R. Lassen
Honolulu, HI
01.2015 - 08.2015
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Booked and maintained travel arrangements for Christian, fellow employees, friends and family.
  • Created detailed travel documents for all trips with flight, car and hotel info for Christian and all parties traveling.
  • Help managed homes in Oahu and Maui, ensuring all were well kept, and cleaned when rented out.
  • Managed various projects and ensuring completion with minimal cost as quickly as possible. I.e. Bathroom remodels, repairs, etc. Keeping in contact with appropriate parties and updating Christian as things would progress.
  • Managed Christian's emails, ensuring high priority emails were read and answered in timely manners.
  • Managed Christian's bank accounts, credit card accounts and bills. Ensuring all bills were paid on time, payroll was on time and accounts were balanced and not too low.

Retail Sales Associate

The Kahala Hotel & Resort Oahu
Honolulu, HI
08.2014 - 08.2015
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Helped customers by answering questions and locating merchandise.
  • Bagged or packaged purchases and wrapped gifts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

Associate of Arts - Worship in The Arts

Pacific Rim Bible College
Honolulu
05.2010

High School Diploma -

Kapolei High School
Kapolei, HI
05.2005

Some College (No Degree) -

Kapiolani Community College
Honolulu

Skills

  • Critical Thinking
  • Reliable & Trustworthy
  • Team Management
  • Active Listening
  • Customer Service
  • Team Building
  • Organizational Skills
  • Training & Development
  • Conflict Resolution
  • Supervision & Leadership

Baggage Safety Bulletin

  • Effectively lead a team to identify monthly hot topics and create informative videos surrounding Safety, People and Processes in the Baggage Operations.
  • Meet monthly deadlines and ensure bulletins are posted throughout the Baggage break rooms by the 1st of every month.

Professional References

  • Christopher Holt – MANAGER DELTA AIR LINES - (404) 575-3890
  • Jeff Hurst - GENERAL MANAGER DELTA AIR LINES - (404) 714-5255
  • Kim Waters - MANAGER DELTA AIR LINES - (718) 704-2381
  • Nathaniel Helms – MANAGER DELTA AIR LINES – (404) 901-0360

Timeline

Operations Service Manager

Delta Air Lines, Inc
05.2023 - Current

Ground Safety Advocate

Delta Air Lines, Inc
12.2022 - Current

Lead Cargo DGAA

Delta Air Lines, Inc
09.2021 - 12.2022

Insurance Sales Agent

GEICO
09.2020 - 09.2021

Ramp Agent

Delta Air Lines, Inc
04.2017 - 09.2021

Personal Secretary

Christian R. Lassen
01.2015 - 08.2015

Retail Sales Associate

The Kahala Hotel & Resort Oahu
08.2014 - 08.2015

Associate of Arts - Worship in The Arts

Pacific Rim Bible College

High School Diploma -

Kapolei High School

Some College (No Degree) -

Kapiolani Community College