Candacye Thomas-Raghavan
Atlanta,GA
Summary
Dynamic Accounts Management Specialist with a proven track record at the Internal Revenue Service, enhancing taxpayer service delivery and ensuring compliance. Skilled in tax compliance and effective communication, I excel in problem-solving and relationship building, driving program improvements and fostering collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Accounts Management Specialist
Internal Revenue Service
Atlanta
11.2024 - Current
- Coordinate day-to-day activities at the Taxpayer Services Division field office.
- Manage various programs within the field office.
- Ensure compliance with established IRS policies.
- Enhance service delivery to taxpayers
- who handle taxpayer inquiries and provide assistance with tax law, procedural questions, account adjustments, and responses to notices received via phone, correspondence, and email.
Supervised Visitation Coordinator/Transportation S
The E. Effect
Carrollton, Ga
02.2024 - 11.2024
- Kept abreast of industry trends through ongoing professional development opportunities such as conferences, workshops, or webinars related to supervised visitation services.
- Improved program effectiveness by regularly reviewing and updating policies and procedures in accordance with legal requirements.
- Conducted detailed evaluations of parent-child interactions during visits, informing decision-making processes regarding custody arrangements.
- Maintained accurate records of visitation schedules, observations, and recommendations for use in court proceedings as needed.
- Facilitated successful reunification of families by closely monitoring progress and providing constructive feedback to parents.
- Increased safety during visits by thoroughly assessing potential risks and implementing appropriate precautionary measures.
- Collaborated with therapists, social workers, and other support staff to create comprehensive family plans addressing individual needs.
- Streamlined scheduling process for supervised visits, resulting in reduced wait times and increased availability for families.
- Developed tailored strategies for managing challenging behaviors exhibited by children during visits, fostering a more positive environment for all involved.
- Established positive relationships with clients, attorneys, judges, and other professionals to facilitate smooth visitation experiences.
- Managed caseload effectively, prioritizing cases based on urgency and complexity to ensure timely service delivery.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Aircraft Cabin Cleaner/Mail Agent,
Unifi Aviation
Atlanta, Ga
11.2022 - 11.2024
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
- Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
- Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
- Contributed to environmental sustainability efforts by using eco-friendly cleaning products and properly recycling materials when required.
- Streamlined cleaning processes through effective communication with team members and supervisors.
- Managed inventory levels of cleaning supplies efficiently, promptly notifying management when supplies needed replenishment.
- Maintained accurate documentation of performed work and completed tasks.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Assisted in training new Mail Agents, sharing best practices for efficient mail processing operations.
- Resolved shipment issues promptly through diligent communication with carriers, supporting positive customer experiences.
- Expedited urgent shipments with priority handling, exceeding customer expectations for fast delivery.
- Managed inventory of shipping supplies, ensuring adequate stock levels for uninterrupted service.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Followed safety protocols while handling and sorting mail for personal safety purposes. This
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Used computer systems to track packages and update client information. I
- Planned routes and service updates to improve customer satisfaction.
- Monitored performance of junior team members and offered support.
Department Manager
Walmart
11.2014 - 11.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate Of Business Administration - Business Administration
University of Phoenix
Tempe, AZSkills
- Bank reconciliation
- Invoice processing
- Accounting software proficiency
- Payroll processing
- Audit support
- Accounts receivable management
- Cash flow forecasting
- Accruals and prepayments
- Tax compliance
- Cost accounting
- Revenue recognition
- Variance analysis
- Credit control
- Year-end closing
- Accounts payable management
- Debt collection
- Data-driven decision making
- Performance tracking
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Microsoft office
- Computer proficiency
- Public relations
- Self motivation
- Task prioritization
- Interpersonal skills
- Client relationship management
- Customer relationship management
- Training and development
- Analytical thinking
- Goal setting
- Professionalism
- MS office suite
- Adaptability
- Written communication
- Data analysis
- Adobe creative suite
Timeline
Accounts Management Specialist
Internal Revenue Service
11.2024 - Current
Supervised Visitation Coordinator/Transportation S
The E. Effect
02.2024 - 11.2024
Aircraft Cabin Cleaner/Mail Agent,
Unifi Aviation
11.2022 - 11.2024
Department Manager
Walmart
11.2014 - 11.2022
Associate Of Business Administration - Business Administration
University of Phoenix