Summary
Overview
Work History
Education
Skills
Timeline
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Candacye Thomas-Raghavan

Atlanta,GA

Summary

Dynamic Accounts Management Specialist with a proven track record at the Internal Revenue Service, enhancing taxpayer service delivery and ensuring compliance. Skilled in tax compliance and effective communication, I excel in problem-solving and relationship building, driving program improvements and fostering collaboration to achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Accounts Management Specialist

Internal Revenue Service
11.2024 - Current
  • Coordinate day-to-day activities at the Taxpayer Services Division field office.
  • Manage various programs within the field office.
  • Ensure compliance with established IRS policies.
  • Enhance service delivery to taxpayers
  • who handle taxpayer inquiries and provide assistance with tax law, procedural questions, account adjustments, and responses to notices received via phone, correspondence, and email.

Supervised Visitation Coordinator/Transportation S

The E. Effect
02.2024 - 11.2024
  • Kept abreast of industry trends through ongoing professional development opportunities such as conferences, workshops, or webinars related to supervised visitation services.
  • Improved program effectiveness by regularly reviewing and updating policies and procedures in accordance with legal requirements.
  • Conducted detailed evaluations of parent-child interactions during visits, informing decision-making processes regarding custody arrangements.
  • Maintained accurate records of visitation schedules, observations, and recommendations for use in court proceedings as needed.
  • Facilitated successful reunification of families by closely monitoring progress and providing constructive feedback to parents.
  • Increased safety during visits by thoroughly assessing potential risks and implementing appropriate precautionary measures.
  • Collaborated with therapists, social workers, and other support staff to create comprehensive family plans addressing individual needs.
  • Streamlined scheduling process for supervised visits, resulting in reduced wait times and increased availability for families.
  • Developed tailored strategies for managing challenging behaviors exhibited by children during visits, fostering a more positive environment for all involved.
  • Established positive relationships with clients, attorneys, judges, and other professionals to facilitate smooth visitation experiences.
  • Managed caseload effectively, prioritizing cases based on urgency and complexity to ensure timely service delivery.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Aircraft Cabin Cleaner/Mail Agent,

Unifi Aviation
11.2022 - 11.2024
  • Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
  • Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
  • Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
  • Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
  • Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
  • Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
  • Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
  • Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
  • Contributed to environmental sustainability efforts by using eco-friendly cleaning products and properly recycling materials when required.
  • Streamlined cleaning processes through effective communication with team members and supervisors.
  • Managed inventory levels of cleaning supplies efficiently, promptly notifying management when supplies needed replenishment.
  • Maintained accurate documentation of performed work and completed tasks.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Assisted in training new Mail Agents, sharing best practices for efficient mail processing operations.
  • Resolved shipment issues promptly through diligent communication with carriers, supporting positive customer experiences.
  • Expedited urgent shipments with priority handling, exceeding customer expectations for fast delivery.
  • Managed inventory of shipping supplies, ensuring adequate stock levels for uninterrupted service.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Followed safety protocols while handling and sorting mail for personal safety purposes. This
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Used computer systems to track packages and update client information. I
  • Planned routes and service updates to improve customer satisfaction.
  • Monitored performance of junior team members and offered support.

Department Manager

Walmart
11.2014 - 11.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate Of Business Administration - Business Administration

University of Phoenix
Tempe, AZ

Skills

  • Bank reconciliation
  • Invoice processing
  • Accounting software proficiency
  • Payroll processing
  • Audit support
  • Accounts receivable management
  • Cash flow forecasting
  • Accruals and prepayments
  • Tax compliance
  • Cost accounting
  • Revenue recognition
  • Variance analysis
  • Credit control
  • Year-end closing
  • Accounts payable management
  • Debt collection
  • Data-driven decision making
  • Performance tracking
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Microsoft office
  • Computer proficiency
  • Public relations
  • Self motivation
  • Task prioritization
  • Interpersonal skills
  • Client relationship management
  • Customer relationship management
  • Training and development
  • Analytical thinking
  • Goal setting
  • Professionalism
  • MS office suite
  • Adaptability
  • Written communication
  • Data analysis
  • Adobe creative suite

Timeline

Accounts Management Specialist

Internal Revenue Service
11.2024 - Current

Supervised Visitation Coordinator/Transportation S

The E. Effect
02.2024 - 11.2024

Aircraft Cabin Cleaner/Mail Agent,

Unifi Aviation
11.2022 - 11.2024

Department Manager

Walmart
11.2014 - 11.2022

Associate Of Business Administration - Business Administration

University of Phoenix

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Candacye Thomas-Raghavan