Candais S. Ferguson
Shreveport,LA
Summary
Professional food and beverage leader with comprehensive background in operational efficiency and service excellence. Known for fostering collaborative environments and consistently achieving high standards. Recognized ability to adapt to dynamic needs and drive team success through effective communication and problem-solving.
Overview
27
27
years of professional experience
Work History
Assistant Restaurant Manager
Margaritaville Casino
01.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Manager
Red Lobster
10.2019 - 07.2022
- Responsible for the daily operations of the restaurant, leading the front of the house and the back of the house staff to excel in excellent guest service.
- Motivating staff to thrive and grow in individual positions.
- Maintaining daily / monthly budget, labor cost and inventory.
- In charge of hiring , training and motivating staff to ensure quality guest service.
- Scheduling of associates.
- Ordering and receiving store product.
- Consulting with Vendors on pricing and quality of products.
- Conducted monthly Inventory.
Beverage Manager
Coushatta Casino & Resort
08.2018 - 08.2019
- Overseeing the daily operations of the Beverage Department consisting a staff of 140+ personnel.
- Maintaining the budget, labor cost, and inventory.
- In charge of all hiring, training, and motivating staff to ensure quality guest services.
- Scheduling of management staff and associates.
- Consulting with Vendors on pricing and quality of products.
- Created an inventory system to account for all products.
Food And Beverage Manager
Diamond Jacks Casino & Resort
06.1998 - 08.2018
- Overseeing the daily operations of Food and Beverage consisting of 4 restaurants, beverage department, banquets, and pool area.
- In charge of all F&B employees: hiring, training, and motivating staff to ensure the highest quality of guest services.
- Scheduling of staff and maintaining inventory accordingly with the volume of business.
- Enforcing policies and procedures to ensure a safe working environment and maintaining productivity.
- Presiding over all special events occurring in banquets, including: ordering, setting up, and staffing of the event.
- Maintaining daily revenue reports for budgeting, labor costs, and inventory.
- Using Kronos to process payroll and track accrued vacation time for salary and hourly employees for all outlets.
- Put in place new menus for food outlets and ordering of products.
- Certified by the National Restaurant Association Serv-Safe Program.
Education
High School Diploma - undefined
Southwood High School
Shreveport, LA1989
Skills
- Restaurant/ Beverage Operations
- Banquet Event Operations
- Sales
- Kronos (Payroll)
- Stratton Warren (Ordering/ Inventory)
- Micros (Reports and Revenue)
- Excel
- ESP (Billing)
- InfoGenesis
- POS System
- Scheduling
- Safety and Policy Procedures
- Creating Menus / Wine Menus
- Vendor Interactions
- Decision Making/ Leadership
- Handling Guest Services/ Guest Complaints
Timeline
Assistant Restaurant Manager
Margaritaville Casino
01.2022 - Current
Restaurant Manager
Red Lobster
10.2019 - 07.2022
Beverage Manager
Coushatta Casino & Resort
08.2018 - 08.2019
Food And Beverage Manager
Diamond Jacks Casino & Resort
06.1998 - 08.2018
High School Diploma - undefined
Southwood High School
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