Candance Lambeth
Administration
Dallas,TX
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Teller/Administrative Clerk
Prosperity Bank
08.2022 - Current
- Recording transactions, which involves logging checks and preparing transaction reports
- Reconciling cash drawers
- Keeping customers' personal information confidential
- Maintained accurate records of customer transactions in line with bank procedures
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Provided training to new tellers on bank procedures, systems, and customer service best practices
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Front End Customer Care Representative
Tom Thumb
09.2020 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Trained new personnel regarding company operations, policies and services
- Oversee front end
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly
- Cross-trained and provided backup support for organizational leadership
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
- Responded proactively and positively to rapid change
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Trained new personnel regarding company operations, policies and services.
Processing Administrator
Garda World
08.2019 - 09.2020
- Verify assigned work and inspect deposit bags for evidence of tampering
- Performs deposits processing functions including reconciling any out of balance conditions
- Maintains compliance with company compliance as well as state and federal regulations
- Verifies cash settlements are accurate and transfers funds to appropriate vaults
- Independently work without direct supervision or oversight
- Strengthened internal controls with regular audits of teller drawers, identifying discrepancies and resolving issues promptly
- Handled day-to-day accounting processes to drive financial accuracy
Administrative Assistant
Randolph Brooks
05.2019 - 08.2019
- Research and clarify information on clients' case
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Administrative Assistant
CORT Business Services
06.2014 - 05.2019
- Appointment scheduling
- Developed strategies to streamline and improve office procedures
- Assisted coworkers and staff members with special tasks on daily basis
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks
- Scheduled office meetings and client appointments for staff teams.
Education
University of Central Oklahoma
Edmond, OK 08.2006 - 05.2007
Skills
Professional Demeanor
Timeline
Teller/Administrative Clerk
Prosperity Bank
08.2022 - Current
Front End Customer Care Representative
Tom Thumb
09.2020 - 10.2022
Processing Administrator
Garda World
08.2019 - 09.2020
Administrative Assistant
Randolph Brooks
05.2019 - 08.2019
Administrative Assistant
CORT Business Services
06.2014 - 05.2019
University of Central Oklahoma
08.2006 - 05.2007