Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candance Wallace

Lafayette,IN

Summary

I want to work at a company that I can grow from. I will like to enhance my experience and move forward with learning new barriers. Authorized to work in the US for any employer

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

CSR - Customer Service Representative

Lowe's Home Improvement
11.2021 - Current
  • Answer 200+ inbound call and assist 100+ customers place orders, cancel orders check order status solve customer issues assist in refunds
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Developed and updated databases to handle customer data.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Eligibility Specialist

Conduent
West Lafayette, IN
03.2021 - 11.2021
  • Answer 250+ inbound calls , assit 200+ customers
  • Make 20-30 outbound calls
  • Work for the FSSA
  • Process snap, healthcare, TANF
  • Call center answer calls make outbound calls
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Managed processing of financial assistance and food stamp benefits applications.
  • Documented all communication with applicants and inputted information into system using IEDSS.
  • Input gathered information and researched data on applicants into computer system using interface.

Night Auditor

Residence Inn by Marriott
Lafayette, IN
02.2021 - 03.2021
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Night audit

COVID-19
Lafayette, IN
07.2020 - 02.2021
  • As a covid screener ask have anyone travel outside the country
  • Ask if anyone had symptoms
  • Anyone had a COVID test or been quarantined
  • This was a temporary position through a temp service

Caregiver

Dungarvin
Lafayette, IN
06.2019 - 06.2020
  • Dsp
  • Give medications
  • Food prep
  • Help with bathing
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Food Service Worker

Aurora Health Care
Milwaukee, WI
02.2019 - 05.2019
  • Service patients food and employees.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Created appealing food arrangements for party trays and specialized orders.

SEASONAL

TOLL COLLECTOR, IL TOLLWAY
Waukegan, IL
06.2018 - 08.2018
  • Able to make traffic stay down.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Warehouse Associate

AMAZON FULFILLMENT
Kenosha, WI
05.2015 - 06.2018
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Worked safely around moving machinery.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Administrative Assistant

Nosco Printing
Waukegan, IL
11.2015 - 05.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Edited documents to improve accuracy of language, flow and readability.

WAREHOUSE WORKER/ASSEMBLY LINE/QA

GFX International
Antioch, IL
07.2016 - 08.2016
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.

SALES ASSIOCATE

CARSON PIRIE SCOTT
Vernon Hills, IL
06.2014 - 09.2015
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

CASHIER/CLERK

SAVE -A LOT
Waukegan, IL
04.2013 - 05.2014
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

Bachelor of healthcare management - Management in Healthcare

American InterContinental University
Schaumburg, IL
01.2022

Associate - Business Administration And Management

American InterContinental University
Schaumburg, IL
01.2021

Skills

  • Customer Service
  • Food Service
  • Crew Member
  • Assembly
  • Materials Handling
  • Order Picking
  • Warehouse Experience
  • Shipping & Receiving
  • Administrative Experience (Less than 1 year)
  • Food Preparation
  • Quality Assurance
  • Microsoft Word
  • Food Safety
  • Cleaning Experience
  • Order Picker
  • Caregiving
  • Pallet Jack
  • Packaging
  • Cooking
  • Meal Preparation
  • Senior Care
  • Home Care
  • Receptionist (2 years)
  • Load & Unload
  • Dementia Care
  • RF Scanner
  • Hotel experience
  • Guest services
  • Retail sales
  • Night Audit
  • Nursing
  • Laundry
  • Typing
  • IOS
  • Mac OS
  • Android
  • Microsoft Windows
  • Office Management
  • Computer Skills
  • Patient service
  • Customer support (1 year)
  • Hospitality
  • Salesforce (Less than 1 year)
  • Data entry (3 years)
  • User Interface (UI)
  • Operating Systems
  • Alzheimer's Care
  • Languages
  • English - Expert
  • Certifications and Licenses
  • Business Administration
  • July 2020 to Present
  • ASSOCIATE DEGREE IN BUSINESS
  • Understanding Customer Needs
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Call Documentation
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Answering Customer Questions
  • Electronic Information Systems
  • Credit Card Payment Processing
  • Cash Register Operations
  • Customer Service and Assistance
  • Call Transfers
  • Information Inputting
  • Inbound and Outbound Calling
  • Customer Inquiry Response
  • Telephone Management
  • Customer Information Databases
  • Call Volume and Quality Metrics
  • Policy and Procedure Adherence
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Skilled in Microsoft Office
  • Billing Adjustments and Refunds
  • Solving Customer Concerns
  • Computer Proficiency
  • Microsoft PowerPoint
  • Administrative and Office Support
  • Critical Thinking

Timeline

CSR - Customer Service Representative

Lowe's Home Improvement
11.2021 - Current

Eligibility Specialist

Conduent
03.2021 - 11.2021

Night Auditor

Residence Inn by Marriott
02.2021 - 03.2021

Night audit

COVID-19
07.2020 - 02.2021

Caregiver

Dungarvin
06.2019 - 06.2020

Food Service Worker

Aurora Health Care
02.2019 - 05.2019

SEASONAL

TOLL COLLECTOR, IL TOLLWAY
06.2018 - 08.2018

WAREHOUSE WORKER/ASSEMBLY LINE/QA

GFX International
07.2016 - 08.2016

Administrative Assistant

Nosco Printing
11.2015 - 05.2017

Warehouse Associate

AMAZON FULFILLMENT
05.2015 - 06.2018

SALES ASSIOCATE

CARSON PIRIE SCOTT
06.2014 - 09.2015

CASHIER/CLERK

SAVE -A LOT
04.2013 - 05.2014

Bachelor of healthcare management - Management in Healthcare

American InterContinental University

Associate - Business Administration And Management

American InterContinental University

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Candance Wallace