Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candance Wells

Mandeville,LA

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Seeking to utilize interpersonal and organizational skills to complete tasks with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

2025
2025
years of professional experience

Work History

PRODUCE SALES MANAGER ASSISTANT

Associated Wholesale Grocers
07.2014 - 05.2019
  • Communicate directly with over 120 retailers and vendors regarding credits, orders, service issues, and promotions to ensure professional service and satisfaction
  • Input, maintain and update orders accurately
  • Compile, edit and distribute accurate information for publishing and/or electronic distribution for effective communication with retailers on pricing, promotional books, and order guides
  • Review all upcoming promotional deals
  • Provide ADW reports as requested by management and vendors
  • Receive and respond to calls in prompt and professional manner
  • Process reports daily, weekly and period
  • Responsible for data entry, creation and maintenance of indicators
  • Prepare, maintain, and review reports and price lists
  • Maintain department files
  • Developing and manipulating spreadsheets and data bases to assist the department, customers and vendors
  • Create / assemble order guide
  • Create / assemble Food Show books
  • Backup Customer Service Assistants
  • Backup Switchboard
  • Perform additional functions as requested
  • Customer Service
  • Provide timely and accurate information to members concerns or questions
  • Process claims and orders at members request
  • Communicate clear and detailed information to designated personnel via telephone, fax, direct mail, email
  • Handling credits, fees, and reports for member's statements
  • Processing reports, daily, weekly, and period

MAILROOM COORDINATOR

Associated Wholesale Grocers
01.2018 - 05.2019
  • Preparing corresponding mail for over 120 members
  • Sending & receiving packages for US Postal Service, FedEx and UPS
  • Organizing and keep track of office supplies and store re-set supplies
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation and compliance with company procedures.
  • Contributed to overall company sustainability efforts by initiating recycling programs within mailroom.
  • Facilitated communication between departments by promptly addressing inquiries and concerns related to mail services.

PROJECT MANAGEMENT OFFICER

Barrister Global Networking
  • Receive calls for dispatching purposes in queue system
  • Must retrieve open calls out of queue system
  • Open up calls to be dispatched and determine what type of service is needed by customer
  • Locate field technicians in customer area
  • Interpret needs of customer to technician via telephone such as broken equipment, parts ordered, arrival of parts to customer, location of customer, and fees for services rendered
  • Email technicians work orders
  • Follow up with Client Relation Specialist or technician as needed via telephone or email

CUSTOMER SUPPORT SPECIALIST

American Insurance Brokers
03.2022 - Current
  • Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk
  • Efficiently identified customer needs through active listening and questioning techniques
  • Collaborated closely with other departments on issue resolution within established service level agreements
  • Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining accuracy of work product
  • Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email
  • Established positive relationships with customers by providing timely, courteous service that exceeded expectations
  • Provided assistance with account setup and maintenance activities including password resets and profile updates
  • Developed working knowledge of company products and services to ensure accurate information was provided to customers
  • Greeted customers by name and displayed respectful attitude, helping develop strong, lasting customer relationships and loyalty through effective communication
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Updated and maintained database with accurate customer information and timely data entry
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
  • Remained open to feedback from supervisor and peers to build and improve skills set

Education

COMPLETED COURSEWORK TOWARDS BUSINESS MANAGEMENT -

Delgado Community College
Covington, LA

COMPLETED COURSEWORK TOWARDS GENERAL STUDIES -

Baton Rouge Community College
Baton Rouge, LA

High School Diploma -

Fontainebleau High School
Mandeville, LA
05.2003

Skills

  • Policy Implementation
  • Staff Development
  • Paperwork Processing
  • Data Entry
  • Payment Processing
  • Computer Proficiency
  • Customer Service
  • Verbal and written communication
  • Clerical Support
  • Microsoft Office and Docusign
  • Maintaining files

References

References available upon request.

Timeline

CUSTOMER SUPPORT SPECIALIST

American Insurance Brokers
03.2022 - Current

MAILROOM COORDINATOR

Associated Wholesale Grocers
01.2018 - 05.2019

PRODUCE SALES MANAGER ASSISTANT

Associated Wholesale Grocers
07.2014 - 05.2019

PROJECT MANAGEMENT OFFICER

Barrister Global Networking

COMPLETED COURSEWORK TOWARDS BUSINESS MANAGEMENT -

Delgado Community College

COMPLETED COURSEWORK TOWARDS GENERAL STUDIES -

Baton Rouge Community College

High School Diploma -

Fontainebleau High School

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Candance Wells