Canday Zialu
Junction City,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Advanced Call Center
Junction City, KS
05.2009 - 09.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Food Service Supervisor
Riley Food Services
Ft.Riley , KS
07.2007 - 03.2016
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Oversaw training of more than Number team members.
- Resolved escalated customer issues and boosted retention rates by Number%.
Education
Diploma - Hospital Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2019
Dipolma -
Junction City Sr High School
Junction City, KS05.2006
Skills
- Order and Refund Processing
- Call Documentation
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Needs Assessment
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Upselling Products and Services
- Customer Data Confidentiality
- Customer Retention Strategies
- Issue and Complaint Resolution
- Strong Analytical and Problem-Solving Skills
- Time Management
- Customer Inquiry Response
- Active Listening
- Telephone Management
- Answering Customer Questions
- Customer Service and Assistance
- Inbound and Outbound Calling
- Call Transfers
- Credit Card Payment Processing
- Microsoft Windows
- Microsoft SharePoint
- Corrective Actions
- Citrix
- Speaking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Documented and resolved Issue which led to Results.
Timeline
Customer Service Representative
Advanced Call Center
05.2009 - 09.2020
Food Service Supervisor
Riley Food Services
07.2007 - 03.2016
Diploma - Hospital Administration
Ultimate Medical Academy - Clearwater
Dipolma -
Junction City Sr High School
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