Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
Hi, I’m

Candee Schreiner

Internet Customer Service Agent
Thomaston,GA
Candee Schreiner

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
years of professional experience
1
Certification

Work History

GEICO, Government Employees Insurance
Macon, GA

Internet Customer Service Agent
03.2012 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer calls and emails to answer questions about products and services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

GEICO
Macon, GA

Customer Service Representative
09.2010 - 03.2012

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Tara Hallmark Shop
Thomaston, GA

Manager
03.2007 - 09.2010

Job overview

  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored expenditures to mitigate risk of overages.

Tara Hallmark Shop
Thomaston, GA

Retail Associate
03.2004 - 03.2007

Job overview

  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Upson-Lee Middle School
Thomaston, GA

7th Grade Social Studies Teacher
07.2001 - 06.2002

Job overview

  • Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
  • Taught social studies content and skills to students using curriculum designated by school district and created and used specialized learning subsets.
  • Developed curriculum, instructional materials, assessment tools and lesson plans according to widely diverse needs of students.
  • Communicated and collaborated with parents, built positive relationships and fostered student success and achievement together.
  • Supported, challenged and encouraged linguistically diverse students and those with Individualized Education Plans.
  • Deployed multiple student data sources, regularly assessed student progress, modified instruction and continuously improved student learning.
  • Maintained awareness of relevant current events and quickly incorporated study into curriculum.
  • Established and communicated clear learning objectives and expectations to students.
  • Utilized technology to enhance student education and grasp of materials.
  • Established and supported positive educational environment for student learning.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
  • Attended department meetings to develop and update course curricula.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
  • Conducted regular parent-teacher conferences to keep parents informed of student progress.
  • Gave assignments, graded work and regularly discussed performance with students.
  • Used computers, audio-visual aids and other equipment to supplement presentations.
  • Proctored quizzes, tests and standardized examinations.
  • Developed instructional aids for classroom use and encouraged student participation.
  • Completed documentation of attendance, grades and other required details.

Upson-Lee High School
Thomaston, GA

Social Studies Teacher
07.2000 - 06.2001

Job overview

  • Maintained awareness of relevant current events and quickly incorporated study into curriculum.
  • Educated students regarding national and global social issues and influencing factors.
  • Utilized technology to enhance student education and grasp of materials.
  • Established and supported positive educational environment for student learning.
  • Attended department meetings to develop and update course curricula.
  • Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
  • Conducted regular parent-teacher conferences to keep parents informed of student progress.
  • Established and communicated clear learning objectives and expectations to students.
  • Established and communicated clear objectives for all educational activities.
  • Used computers, audio-visual aids and other equipment to supplement presentations.
  • Proctored quizzes, tests and standardized examinations.
  • Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
  • Gave assignments, graded work and regularly discussed performance with students.
  • Implemented prepared lesson plans in established classrooms.
  • Worked with principal's office on disciplinary and safety issues.
  • Encouraged consistent classroom attendance and managed student behavior using constructive criticism.
  • Completed documentation of attendance, grades and other required details.
  • Developed instructional aids for classroom use and encouraged student participation.
  • Discussed important historical figures, dates and events which helped shape modern world.

Crossroads
Thomaston, GA

Special Education Teacher
07.1997 - 06.2000

Job overview

  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Taught students across multiple classifications and degrees of special needs.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Partnered with standard education teachers from across academic departments.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Instructed students in core academic areas and specialized reading groups.
  • Led activities that developed students' physical, emotional and social growth.
  • Designed and implemented point system to encourage positive behavior.
  • Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
  • Taught reading, language arts and social sciences in self-contained ED and LD classroom.
  • Completed intensive leadership training and provided training to colleagues on applied behavior analysis.

Education

Mercer University
Macon, GA

Bachelor Of Arts from History; Communication/Theatre Arts; Secondary Ed.

University Overview

Skills

    Documentation and reporting

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Certification

GA Insurance Auto/Property License - 2010 to 03/2023

Interests

Acting

Reading

Sports-Softball & Volleyball

Art-Drawing & Crafting

Availability
See my work availability
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Quote

Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson

Timeline

Internet Customer Service Agent
GEICO, Government Employees Insurance
03.2012 - Current
Customer Service Representative
GEICO
09.2010 - 03.2012
Manager
Tara Hallmark Shop
03.2007 - 09.2010
Retail Associate
Tara Hallmark Shop
03.2004 - 03.2007
7th Grade Social Studies Teacher
Upson-Lee Middle School
07.2001 - 06.2002
Social Studies Teacher
Upson-Lee High School
07.2000 - 06.2001
Special Education Teacher
Crossroads
07.1997 - 06.2000
Mercer University
Bachelor Of Arts from History; Communication/Theatre Arts; Secondary Ed.

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Candee SchreinerInternet Customer Service Agent