Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candelaria Cook

Dallas,Texas

Summary

Compassionate Home Health Aide Assistant with experience providing high-quality care to patients in home settings. Bring strengths in assisting clients with activities of daily living and fostering independence, while maintaining patient safety. Skilled at developing nurturing relationships with patients and families, promoting comfort, and improving quality of life. This background has contributed significantly to enhancing patient satisfaction in previous roles.

Overview

22
22
years of professional experience

Work History

Caregiver

Well Done Home Health Agency
Dallas, TX
11.2021 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Project Manager

Insource Leads
Dallas , TX
01.2018 - 09.2021
  • Created and implemented processes to ensure successful completion of projects.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Managed multiple projects with competing deadlines simultaneously.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Provided guidance to team members regarding tasks assigned to them.

Call Center Manager

We Buy Homes in USA
Dallas, Texas
01.2015 - 12.2017
  • Participated actively in product launches or campaigns related to the call center operations.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
  • Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
  • Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
  • Participated in recruitment activities such as interviewing prospective candidates.
  • Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.
  • Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
  • Conducted weekly meetings with staff members to discuss performance goals.
  • Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
  • Motivated and promoted team employees from within for key leadership roles.
  • Monitored performance by reviewing relevant reporting data and producing statistical reports.

Lead Generator/ Team Lead

Yoozy
Carrollton, TX
02.2013 - 01.2015
  • Identified and qualified potential customers through outbound calling.
  • Researched potential leads to identify key decision makers within target organizations.
  • Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
  • Maintained an accurate record of all sales activities in the CRM system.
  • Established relationships with prospects by following up on leads in a timely manner.
  • Utilized email campaigns to reach out to prospective clients.
  • Responded promptly to customer queries via telephone or email.
  • Managed accounts from initial contact through closure process.
  • Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
  • Applied lead generating methods in high number of cold calls per day.
  • Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine needs and requirements.
  • Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
  • Consistently exceeded established sales milestones set by professionals by using effective persuasion techniques.
  • Followed up on sales leads through outbound calling.

Lead Generator/Team Leader

Appstar Financial
Dallas, Texas
03.2003 - 12.2012
  • Implemented effective strategies to identify and qualify potential customers through outbound calling.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Collaborated with new customers to give details about company offerings.
  • Developed new leads each day at or above quotas.
  • Achieved established sales targets by generating new customer accounts.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Followed up on sales leads through outbound calling.
  • Consistently exceeded established sales milestones set by professionals by using effective persuasion techniques.

Education

Some College (No Degree) -

Richland College
Dallas, TX

Skills

  • Cultural Sensitivity
  • Compassionate Care
  • Meal Preparation
  • Emotional Support
  • Personal Hygiene Assistance
  • Patient Care
  • Light Housekeeping
  • First aid and safety
  • Schedule Management
  • Compassionate client care

Timeline

Caregiver

Well Done Home Health Agency
11.2021 - Current

Project Manager

Insource Leads
01.2018 - 09.2021

Call Center Manager

We Buy Homes in USA
01.2015 - 12.2017

Lead Generator/ Team Lead

Yoozy
02.2013 - 01.2015

Lead Generator/Team Leader

Appstar Financial
03.2003 - 12.2012

Some College (No Degree) -

Richland College

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Candelaria Cook