Candelaria (Candy) Rodriguez
Riverside,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Supervisor of All Greeters,Front Desk,Cashiers
St. Joseph's Hospital and Medical Center/Town Park
Orange, CA
11.2020 - 04.2022
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Wrote and submitted reports
- Directed and supervised team of 30 employees in daily operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Organized special events such as company picnics or holiday parties for employees.
- Provided ongoing training to address staff needs.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Ambassador for St. Joseph Hospital
St. Joseph Hospital/Town Park
Orange, CA
10.2018 - 11.2020
- Maintained professionality and efficiency while working closely with leadership.
- Identified needs of guests promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered calls to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to guests when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
Education
Some College (No Degree) - Business classes
Santa Ana College
Santa Ana, CAHigh School Diploma -
Valley High School
Santa Ana, CASkills
- Staff Management
- Weekly Schedule
- Problem-Solving
- Employee Motivation
- Process Monitoring and Improvement
- Excellent in Customer Service
- Training and mentoring
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor of All Greeters,Front Desk,Cashiers
St. Joseph's Hospital and Medical Center/Town Park
11.2020 - 04.2022
Ambassador for St. Joseph Hospital
St. Joseph Hospital/Town Park
10.2018 - 11.2020
Some College (No Degree) - Business classes
Santa Ana College
High School Diploma -
Valley High School
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